cover CV: Lucas Muller

Lucas Muller

Hồ sơ 5 sao

Hotel General Manager

Giới tính : Nam
Địa chỉ: 95 Ngô Quyền, Thọ Quang, Sơn Trà, Đà Nẵng 553693
Ngày sinh : 1986

Thông tin liên hệ

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Kinh nghiệm làm việc

Từ 5 đến 10 năm

Số tuổi hiện tại

33

Trình độ học vấn

Xem chi tiết

Vị trí mong muốn

Tổng giám đốc/ Giám đốc

Mức lương mong muốn

Thỏa thuận

Nơi muốn làm việc

Toàn Quốc

Ngoại ngữ

Tiếng Anh (Giỏi), Tiếng Pháp (Giỏi), Tây Ban Nha (Khá)

Quy mô công ty lớn nhất từng làm

100 - 499

Lượt xem hồ sơ

385

Giới thiệu bản thân Mô tả về bản thân, nêu các kỹ năng, năng lực, lợi thế và điểm còn hạn chế của bạn nếu có content Detail-oriented general manager with more than eight years of experience in the hospitality and tourism industry in diverse and challenging environment. Proven leadership and success in hotel management, client acquisition, tourism promotion, marketing, operations management, partnerships development, digital development, community development, conflict resolution, and staff recruitment, development and productivity. Native fluency in French; bilingual fluency in English; full professional proficiency in Haitian Creole; limited working proficiency in Spanish and German.

Giới thiệu bản thân

Detail-oriented general manager with more than eight years of experience in the hospitality and tourism industry in diverse and challenging environment. Proven leadership and success in hotel management, client acquisition, tourism promotion, marketing, operations management, partnerships development, digital development, community development, conflict resolution, and staff recruitment, development and productivity. Native fluency in French; bilingual fluency in English; full professional proficiency in Haitian Creole; limited working proficiency in Spanish and German.
Trình độ học vấn / chuyên môn Mô tả về quá trình học vấn/chuyên môn của bạn education

Trình độ học vấn / chuyên môn

EFAP Communication School

Communications - Thạc sĩ

2008 → 2010

Kỹ năng Mô tả những kỹ năng và kinh nghiệm của bạn experience

Kỹ năng

Leadership Skill
Training and Development
Time Management
Teamwork
Logical thinking and creative
Communication skill
Profiency in MS offices
Kinh nghiệm làm việc Mô tả kinh nghiệm làm việc experience

Kinh nghiệm làm việc

CEO & Founder - Touris Lakay Haiti

1/2015 → 1/2019 (4 năm )

Port-au-Prince, Haiti

Excursion company focused on developing a coherent and socially responsible form of tourism and empowering youth in the country Lead development of company management, human resources, procurement, fleet, finance management, revenue streams, payroll, client acquisition and customer relationship management system Supervise recruitment and training of 10 guides and drivers Manage strategic partners and contracted with international tour operators including Transat Holidays, Look Voyages, TUI Group and Decameron Oversee tours and excursions for more than 4000 clients per year Position the company as the leading tour operator in the region

Hotel General Manager - Moulin Sur Mer Beach Resort

3/2013 → 11/2017 (4 năm 8 tháng )

Montrouis, Haiti

Beach Resort with 68 rooms, on site Marina and Historical Museum Led and trained team of 120 staff, including conducting performance evaluations, coaching sessions, development plans, and recruited more than 40 staff for hotel operations Developed and implemented policies and procedures promoting excellent guest service resulting in TripAdvisor Certificate of Excellence for four consecutive years Increased occupancy rates and profitability by 30% after only two years through establishment of major booking systems (i.e., Expedia, Hotels.com, Booking.com) and partnerships (i.e., Apple Vacation, Transat Vacations) Oversaw maintenance and construction teams in preventive maintenance and special projects, including spearheading a $500,000 rooms renovations and improvements project Designed and conducted digital marketing strategy leading to community of tens of thousands of followers on Facebook and Instagram within 18 months Analysed monthly revenue and guest feedback and developed action plans for improvements
Mong muốn về công việc Hãy nói cho nhà tuyển dụng biết những mong muốn của bạn về môi trường làm việc, vị trí công việc, địa điểm, thời gian và thu nhập... content2 My significant exposure to all aspects of Hotel General Management and administration, along with related customer satisfaction and leadership execution successes, have equipped me with the critical, technical and creative abilities enabling me to thrive in the fast-paced environment. Throughout my experience as a Hotel Management professional, I have successfully provided strong support and guidance to numerous staff members, while implementing efficient and innovative customer-centric solutions to the complex issues facing my patrons, employers and staff. In addition, I helped ensure that each company’s daily operational aspects were conducted in a highly professional manner and adhered to corporate standards, industry regulations and professional ethics. With strong communication skills and significant insight into customer diversity, I feel that I am a knowledgeable and qualified candidate. If you are searching for an experienced, knowledgeable and dedicated Hospitality General Management professional who will generate significant insight in customer service and support, and develop and oversee efficient and effective hotel operational initiatives, please contact me to arrange an interview.

Mong muốn về công việc

My significant exposure to all aspects of Hotel General Management and administration, along with related customer satisfaction and leadership execution successes, have equipped me with the critical, technical and creative abilities enabling me to thrive in the fast-paced environment. Throughout my experience as a Hotel Management professional, I have successfully provided strong support and guidance to numerous staff members, while implementing efficient and innovative customer-centric solutions to the complex issues facing my patrons, employers and staff. In addition, I helped ensure that each company’s daily operational aspects were conducted in a highly professional manner and adhered to corporate standards, industry regulations and professional ethics. With strong communication skills and significant insight into customer diversity, I feel that I am a knowledgeable and qualified candidate. If you are searching for an experienced, knowledgeable and dedicated Hospitality General Management professional who will generate significant insight in customer service and support, and develop and oversee efficient and effective hotel operational initiatives, please contact me to arrange an interview.

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