ITO Supervisor tại DOUBLE WIN HOIAN

9/22 → 5/24 (1 năm 7 tháng)

Quang Nam, Viet Nam

• Provide leadership and guidance; analyze situations and implement solutions independently or through the management of others. • Deescalate situations with customers by showing understanding for their issues and explaining things in a positive and non-threatening manner. • Resolved patrons feedback and maintain excellent relations with all possible members. • Review incidents, manage the daily task schedule and oversee the daily Casino gaming operations. • Report and get advices from upper management on procedural changes.

VIP Services Executive tại Hoiana Casino & Resort

2/20 → 3/2022 (2 năm )

Quang Nam, Viet Nam

• Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available amenities and promotional opportunities. • Develops and maintains an active player list within criteria guidelines established for player development executives. • Proactively seeks out new business, within the sourcing guidelines established for player development executive position, on the casino floor, introducing the benefits of and soliciting enrollment for HOIANA Members’ Club.

Front Desk Supervisor tại The Grand Ho Tram Strip

5/2018 → 12/2019 (1 năm 7 tháng)

Xuyên Mộc, Bà Rịa - Vũng Tàu, Việt Nam

* Ability to handle difficult or stressful situations with tact and diplomacy. * Proactively communicates guidelines for staff that shapes the unparalleled standards expected. * Communicates and maintains close work with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities. *Assists in supervising, training, motivating and providing on-going communication to staff to deliver first-class service *Acts as Manager on Duty role whenever being assigned. The Manager on duty is responsible for the smooth operation of the Front Office department during shift, acting as the management representative for the Hotel to assisted the Front Office team with all aspects of departmental operations during shift, making business decisions for the unit in the absence of thereof, taking into account the Hotel’s philosophies, standards and procedures.

Front Desk Receptionist tại The Grand Ho Tram Strip

1/2016 → 5/2018 (2 năm 3 tháng)

Xuyên Mộc, Bà Rịa - Vũng Tàu, Việt Nam

- Sell and up sell rooms, designate room and register guest. - Determine credit, render bills, receive cash and credit payments in an efficient and accurate manner. - Control and issue keys to guest roo - Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner. - Creates and maintains a refined yet welcoming and proficient guest registration experience.

Departmental Employee Of The Year 2018

12/2018

Departmental Employee Of The Year 2018

Mr. To Thuan Kien - IM Shift Manager

Hoiana Casino & Resort

calvinto@hoianaresort.com - 0902 468 735