Front Desk Supervisor tại The Grand Ho Tram Strip

5/2018 → Hiện tại

Xuyên Mộc, Bà Rịa - Vũng Tàu, Việt Nam

* Ability to handle difficult or stressful situations with tact and diplomacy. * Proactively communicates guidelines for staff that shapes the unparalleled standards expected. * Communicates and maintains close work with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities. *Assists in supervising, training, motivating and providing on-going communication to staff to deliver first-class service *Acts as Manager on Duty role whenever being assigned. The Manager on duty is responsible for the smooth operation of the Front Office department during shift, acting as the management representative for the Hotel to assisted the Front Office team with all aspects of departmental operations during shift, making business decisions for the unit in the absence of thereof, taking into account the Hotel’s philosophies, standards and procedures.

Front Desk Receptionist tại The Grand Ho Tram Strip

1/2016 → 5/2018 (2 năm 3 tháng)

Xuyên Mộc, Bà Rịa - Vũng Tàu, Việt Nam

- Sell and up sell rooms, designate room and register guest. - Determine credit, render bills, receive cash and credit payments in an efficient and accurate manner. - Control and issue keys to guest roo - Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner. - Creates and maintains a refined yet welcoming and proficient guest registration experience.

Telecommunication tại The Grand Ho Tram Strip

10/2015 → 1/2016 (3 tháng)

Xuyên Mộc, Bà Rịa - Vũng Tàu, Việt Nam

> Providing general information of the hotel to guests. > Handling guest requests such as : wake-up calls ; room facility using instruction; room amenity requests ; lost and found procedure ; transportation limousine service... > Educated and trained on emergency procedures executing them calmly and efficiently. > Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concern

Departmental Employee Of The Year 2018

12/2018

Departmental Employee Of The Year 2018

Mr. Nguyễn Tuấn Kiệt - Head of Hotel Management Department

Vung Tau Tourism Vocational College

tuankietdn2002@gmail.com - 0839231283

Mr. Lê Thanh Phong - Hotel Manager

The Grand Ho Tram Strip

phong.le@thegrandhotram.com - 02543788888

Ms. Trần Thục Quỳnh - Front Desk Manager

The Grand Ho Tram Strip

quynht.tran@thegrandhotram.com - 02543788888