Head Bar tại An Cafe Vietnamese Cuisine - 10 Trần Ngọc Diện

8/2015 → 9/2016 (1 năm 1 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

Work Duty: - Making Roster for Staffs - Set Up Beverage Menu, Beverage Recipe, Inventory file for the Bar - Manage and Organize the Bar's area - Manage and organize the Stock Room - Working with Suppliers - Making Beverage as a Bartender - Manage POS system as a Cashier - Manage Delivery system - Train and Motivate the Floor's Staffs, Bar's Staff - Solve out any problem occur during working time Achievements and skills gained: - Gain Knowledge about the Wines, Alcohols, Mixology Cocktails and Beers - Learn how to Manage and Organize Party, Event, Catering... Trained by Ms Grazie - Restaurant Manager of An Cafe Restaurant - Develop Bartender's Skill- Making Italian Coffee, Vietnamese Coffee, Juice, Smoothies and Cocktail... Trained by Mr Roddy - Mixologist/Training Manager of An Cafe Restaurant - Organization and work Division - Improve Serving Skill - Improve English Communication Skill - Learning how to dealing with Suppliers for ordering, payment

Restaurant Assistant Manager/ Outlet's Trainer tại Cafe Central Nguyễn Huệ - Công Ty Vạn Thịnh Phát

7/2017 → 6/2018 (11 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

Restaurant Supervising/Managing Duty: - Operating the restaurant process - Daily assignment for Front of House Department of Restaurant - Supervise daily stock count; Supplies, property Inventory - Support Manager about Menu Engineering, POS update on occasion - Set up new concept of Food and Beverage Menu, presentation monthly - Supervising and Managing M&E, OS and OE on process - Report to Manager on daily Revenue, expense - Support Manager to set up Business plan, Marketing plan in short term, long term - Support Manager to keep track and improve KPI of the Restaurant - Ensure all the Opening, Closing, HAACP process is as the standard on SOP and follow up Food hygiene and Safety standard of Government - Solve and report to manager all problems evolve with Restaurant Operation on Shift - Doing the Employee's Working Timesheet report by Cadena System - Manage and improve Guest's Relation by WMC's prestige Membercard WMC's D1 property Staff Training Duty: - Set up Training Plan based on SOP - Conduct Daily Training Briefing before Shift - Training Bar Staffs basic and advance knowledge and skills about Coffee, Liquor, Liqueur, Wine, Tea... - Training Service Staffs about Service consequence, basic and advance skills set and knowledge of Serving - Conduct training class for WMC Staffs about variety topics as: Time Management, Communication Skill, S.M.A.R.T Goal Setting, Emotional Intelligence, Leadership Foundation... - Conduct Practical English of Server for Restaurant' service staffs - Prepare the training Presentation by Power Point, Word, Excel, Video, Sound Recording... - Variety Creative methods of training to help training process more exciting, effective - Research and verifying Training's materials - Set up team building event for Front of House department - Motivating and Improve Staffs performance - Design outside activities for staffs to training and bonding

Training Supervisor/ Area Store Supervisor of Marukame Udon Brand (North Area) tại V Lotus Holding

6/2018 → Hiện tại

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

Training Supervisor duty work: - Responsible for managing all activities of Training department & QSC team - In charge of designing training and quality control programs for all departments in Operations Division - Training and evaluating working efficiency of all staffs in QSC team & Training department and Operation Division - Monitoring and speeding up the implementation and deployment plans of staff resources to ensure the fulfillment of KPI targets of QSC & Training department and other departments - Organizing weekly/monthly meetings of department - Building and improving internal reporting system, processes - Contact point to work with other departments - Other related tasks as required by Head of Operation Division Area Store Supervisor duty work: - Manage the store operations with the objective of maximizing sales and profits of the area -Responsible for ensuring implementation of all the policies and procedures in the stores -Responsible for maintaining the image and standards of the stores - Cooperate to develop marketing and store activities to ensure continuous growth in sales in the area -Responsible in maintaining an optimum stock level to ensure better stock rotation in the area - Ensure all new shop meet requirements. Visit shops regularly to aware and identify critical issue and resolve in timely manner - Conceptualize, develop and manage restaurant operations in his/her area - Establish procedures for ensuring standardization and customization and adherence to processes across stores. - Develop talent within the team by providing consistent direction and support to achive stretch targets and take leadership positions - Manage P&L Structure and allocate resources effectively to achieve the highest performance

Staff of The Month

12/2015

Achive title Staff of The Month at An Cafe Vietnamese Cuisine Restaurant

Ngô Vỹ Trung - Giám Đốc Kinh Doanh

V Lotus Holding

trung.nv@toridollvlotus.com - 0932633105