World Solo Traveler – Research Freelancer tại Self Employed - YThink

6/2019 → 12/2019 (5 tháng)

Ho Chi Minh City, Vietnam

Took time off the career for six months to travel to The United Statesof America, Canada, Korea,Singapore and Malaysiato get more perspectives and get exposed to a wide range of cultures while being a mindfulness practitioner and attending meditation workshops in the States. Worked freelance as a data analysist for a market research firm, YThink specialized in data analysis for research projects about Vietnamese market.

Quản Lý Nhà Hàng tại Công Ty Cổ Phần Niso

1/2015 → 3/2017 (2 năm 1 tháng)

Hồ Chí Minh , Hà Nội , Đà Nẵng, Việt Nam

Being responsible for maintaining a high and active profile at all times in the restaurant, and for promptly dealing with any situation that may arise. Also, being in charge of getting the entire team together and making sure we are all heading to the same direction. Relocated among the outlets in Ho Chi Minh, Hanoi, Danang maintained the brand standards, operational effectiveness and customer service consistency. · RuNam Bistro – Ho Chi Minh (Jan 2015 – June 2015) · CaféRuNam – Hanoi (June 2015 – Jan 2016) · RuNam Bistro – Danang (Jan 2016 – Mar 2017) PRIMARY RESPONSIBILITIES: · Lead the entire team of more than 45 members from different backgrounds and cultrures. · Was in charge of maximizing business profits and delivering beyond expectation customer service. · Analyzed and planed restaurant sales and organize marketing events and promotional plans accordingly. · Generated detailed daily, monthly, quarterly and yearly reports on business, staff, and profit. · Set budgets and execute plans for department sales, product purchase and staff development. · Coordinated and managed the entire operation of restaurant by scheduling shifts. · Provided customer support by resolving their complaints about service or food, drink quality. · Recruited, trained and motivated and maintained high standard quality hygiene, health and safety staff. ACHIEVEMENTS: · Awarded Top Manager for the Corporation for highest profit location in 2015. · Met monthly sales goal for 18 months straight. · Successfully launched RuNam Bistro in Danang in 2016 and managed the store to break even within the first month of operation. · Co-Developed the Operation Handbook with the COO for the company.

Giám đốc Vận Hành tại Công ty Cổ Phần Đầu Tư FNB Việt Nam

3/2017 → 4/2018 (1 năm 1 tháng)

Đà Nẵng, Vietnam

Directed all aspects of food and beverage, entertainment operations for the Happy Yacht generating revenues over 3.5 billion including a Vietnamese restaurant, a lounge, kitchen and banquets. Held full P&L accountability and managed direct and indirect staff of more than 70. · Implemented departmental strategies and maximized the financial performance of departments. Ensured high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service. · Set budgets and executed plans for outlets sales, product purchase and staff development. · Consistently achieved positive sales and guest counts. · Worked closely with managers to focus on best practices to provide the best possible work environment and foster growth. · Implemented a quality training program, valuing employee contribution, creating incentives and turning performance into compensation and company goals. Significantly reduced management and staff turnover. · Improved overall operations including food quality, quality controls, employee morale and overall profitability.

Operation Director tại Yeu Sai Gon Group

4/2018 → 5/2019 (1 năm )

Jakarta, Indonesia

Helicopter viewing of all operations activities of 15 outlets to ensure compliance with founders and company’s set of standards. Being in charge of efficient and effectiveness communication between customers, head office and store levels. Providing the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. PRIMARY RESPONSIBILITIES: · Drive the company to achieve and surpass sales, profitability, cash flow and business goals objectives. · Analyze and make decision for new restaurant locations to comply with the company expansion plan · Be in charge of measuring the effectiveness of all processes internal and external. Provide timely, accurate and complete reports on the operating condition of the company. · Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization. · Motivate and lead a high-performance management team: attract, recruit and retain required members of the executive team; provide mentoring as a cornerstone to the management career development program. ACHIEVEMENTS: · Made the brand one of the most established brand for Authentic Healthy Vietnamese Cuisine in Jakarta · Successfully developed 7 stores with Saigon Group · All stores break even in 1-2 months of operations

Hoàng Thị Cẩm Nhung - HRM

Công Ty Cổ Phần Đầu Tư FNB Việt Nam

nhung.hoang@fnb.vn - +84 902176151