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Từ 1 đến 3 năm
Giám sát
12 - 20 triệu
HCMC
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hoa sen
Quản trị du lịch, nhà hàng và khách sạn - Cao đẳng
2009 → 2012
Kĩ năng
| Demonstrating good-level English language communications skills | |
| Demonstrating effective customer service skill. | |
| Adaptable ability with new work environment. | |
| Customer service & Customer satisfaction. |
Kinh nghiệm làm việc
Receptionist tại Lotte Legend Saigon Hotel
6/2017 → 7/2019 (2 năm )
2a - 4a Tôn Đức Thắng Quận 1
Ensure outstanding customer care at all time. • Maintains a friendly, cheerful and courteous demeanour. • Responds to telephone and in person regarding reservations, hotel information and guest concerns. • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. • Supervise daily shift process ensuring all team members to standard operating procedures. • Train, direct the work of, resolve issues or problems and coach the front desk team to ensure a quality operation. • Resolve customer issues, complaints, problems in a quick. • Build strong relationship with all other department’s especially housekeeping, reservation etc.
Operator & Sales Executive tại V.Y.C Travel
6/2016 → 5/2017 (10 tháng)
178 Nguyễn Cư Trinh Quận 1
Offcice Skills. • Get booking ticket from Airline. • Deal with Partner to get landtour base on booking airline. • Read the prices and services of the rival company • Introduction the product and sale with customer. • Resolve the problem throughout the tour keep customer feel happy and enjoy the tour.
Event Sales Excutive tại GEM Center
2/2016 → 6/2016 (4 tháng)
8 Nguyễn Bỉnh Khiêm quận 1
• Office Skills. • Introduction the product and deal with customer. • Organize event at the request of customer. • Check all department (F&B; Technical) with progress of event.
Bar Service tại Costa Crociere
1/2013 → 2/2015 (2 năm 1 tháng)
Italy
Be responsible for suggesting and serving alcoholic and non-alcoholic beverages at various beverage outlets throughout the cruise ship - bars, lounges, cafes, night clubs, discos, casinos and open decks. • Provide drinks during special events and theme nights - Captain's Cocktail Party. • Suggest drinks to guests applying up selling and suggestive selling techniques thus increasing beverage products revenue and his/ her personal earnings. • Take the orders from the guests, relays them to the Bartender and then makes sure that the beverages are served in the proper glassware with the proper garnish. • Present each party with a separate check (unless requested otherwise), leaves copy of the check to the passenger and returns the completed checks to the assigned place. • Assist in re-stocking bars or other beverage outlets around the cruise ship. • Appreciate the attitude and ability to work of employees • Problem solving as well as the handling of conflicts in labor relations • To ensure optimal service and customer satisfaction



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