Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Phú Thành Tài
99 Lượt xem hồ sơ
Nam, 12/02/1991, 35 tuổi
Cầu Gò Công, Gò Công, Tiền Giang, Việt Nam
Cập nhật: 15/07/2019
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
Tiếng Anh (Khá)
500 - 999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Cao Đẳng Đồng An Polytechnic
Quản Trị Khách Sạn - Cao đẳng
2009 → 2012
Kĩ năng
| Teamwork | |
| Kỹ năng nghiệp vụ. |
Kinh nghiệm làm việc
Floor Supervisor tại Novotel Phu Quoc Resort
4/2017 → 7/2019 (2 năm 2 tháng)
Phú Quốc, tỉnh Kiên Giang, Việt Nam
Floor Supervisor will be responsible for maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities. Responsible for smooth operation of the floor assigned. Responsible for the performance of floor boys. Supervise Room Attendants Organises and facilitates the room making process. Daily allocation of rooms and deep cleaning tasks to team members. Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. Checks the occupied and departure rooms, giving special attention to guest needs. Ensures that the entire operation is performed as per the laid down standards. To organise immediately the guest needs under intimation to EHK/Executive. Manage guest requests, including VIP amenities and communicating them to the relevant team members Routine inspection of guest bedrooms to ensure they meet standards. Aware of all room categories and amenities. Achieve positive outcomes from guest queries in a timely and efficient manner Carry out lost and found procedures. Report maintenance issues to Maintenance/Engineering Department. Assist Housekeeping Manager with training requirements. Represent the needs of the team to others in the hotel. Comply with hotel security, fire regulations and all health and safety legislation Assist other departments wherever necessary and maintain good working relationships
Asisstant Housekeeping Manager tại Vinpearl Resort & Golf Phu Quoc
8/2018 → Hiện tại
Phú Quốc, tỉnh Kiên Giang, Việt Nam
Ensures that all Housekeeping staff perform duties in accordance with hotel policy Assists the Executive Housekeeper in formulating and establishing plans for all aspects of Housekeeping management and operation Represents the Housekeeping Department when Executive Housekeeper is not available Assists the supervision of Housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and service standards. Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy. Distributes and supervises the daily work schedules, reports, and assignments to Housekeeping staff. Ensures all occupied rooms are cleaned and prepared for guests on a daily basis. Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift. Supervises a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary items and services Liaises with Floor Supervisor, Public Area Supervisor, Linen Supervisor and Laundry Supervisor to coordinate planning and scheduling for regular activities. Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained. Stores safely and maintains all equipment, supplies and chemicals as required. Recommends to the Executive Housekeeping renovation and repair needs for rooms and public areas. Reports problems with materials and equipment to Executive Housekeeper. Responds to guest requests and immediately handles problems and complaints about housekeeping functions to maximize guest satisfaction. Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment. Assists the Department of Human Resources with the recruitment of all Housekeeping staff setting both tasks and qualifications. Recommends promotions, transfers and dismissal of all Housekeeping staff to Executive Housekeeper. Conducts regular meetings with Housekeeping staff to assist in the efficient and smooth operation of the department. Assists with performance appraisals of all Housekeeping staff and prepares guidelines and time frames for improvement. Participates in all staff and training meetings as required. Assists with the training of staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction. Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security. Ensures high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook for all Housekeeping staff. Maintains a high standard of hygiene and sanitation throughout all service areas. Reports any health or safety hazards to the Executive Housekeeper. Performs other duties as assigned by the Executive Housekeeper
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