Supervisor - Guest Experience Curator- Front Office manager tại Wild Coast Tented Lodge, Sri lanka -W hotel & Residence Doha, Qatar - St . Regis Abudabi - W hotel Al Habtoor city Dubai

10/2008 → Hiện tại

United Arab Emirates

Front Office Manager at Wild Coast Tented Lodge, Yala / Sri Lanka 2019 March to 2019 present Duties and responsibilities:  Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)  Train, supervise and support office staff, including receptionists, security guards and call center agents  Schedule shifts  Ensure timely and accurate guest service  Handle complaints and specific guest’s requests  Troubleshoot emergencies  Monitor stock and order office supplies  Ensure proper mail distribution  Prepare and monitor office budget  Keep updated records of office expenses and costs  Ensure company’s policies and security requirements are met  Acting as liaison between General Manager and staff Guest Experience Curator [Executive] at Wild Coast Tented Lodge, Yala / Sri Lanka 2018 May to 2019 March Duties and responsibilities:  Welcoming Guest to resort and be the main contact person during their stay  Making memorable experience for the guest by arranging excursions and special dining experiences to celebrate their special occasions.  Handling FAM groups and providing hotel inspection tours.  Handling guest complaints and solving the guest issues during their stay.  Assisting guest with bookings and transports.  Assisting Rooms Division Manager in Front office operations.  Assisting Restaurant and bar manager during operation.  Maintaining guest surveys/feedback/complaints reports and event calendar. Concierge supervisor at W Dubai Al Habtoor City pre-opening team (Five stars) 2016 February to 2017 November Duties and responsibilities:  Supervising the daily performance of 16 Ambassadors (Bell man/Door man) and 2 Bell captains to ensure smooth operation befitting of Whatever/Whenever experience.  Conducting daily briefings, Booking flights, restaurants and safaris.  Responsible of training new talents and Responsible of preparing duty roster.  Protect guest privacy and uphold confidentiality of information at all times.  Manage guest complains in professional way and make sure it is properly recorded and solved.  Conducting PMP for all W ambassadors.  Update information regarding places of interests in Dubai and Abu Dhabi and that proper direction is relayed to the concierge team.  Update time in and time out, requesting vacations for W ambassadors by using oasys system Bell Captain at St. Regis Hotel Abu Dhabi, Corniche (Five stars) 2013 September to 2016 February Duties and responsibilities:  Supervising the daily performance of bellman and doorman to ensure smooth operation befitting of a St. Regis ambassador.  Ensure all guest are welcome warmly and their stay made enjoyable by the finest services offered.  Protect guest privacy and uphold confidentiality of information at all times.  Manage guest complains in professional way and make sure it is properly recorded.  Oversee the proper usage of supplies and equipment.  Conduct daily review of staffs grooming as per the hotel standard  Update information regarding places of interests in Abu Dhabi and that proper direction is relayed to the concierge team. Bell man/Assistant Bell Captain at W Doha Hotel and residencies Doha, Qatar, Pre-opening team. (Five stars) 2008 October to 2013 April Five years’ experience in awarded hotel as world’s leading hotel in middle east with 445 rooms and residence 4 outlets,2 night clubs and function hall with capacity of 600 guests.

3 times Nominated Employee of the month

4/2016

Successfully completed First Aid Training at W Dubai Al Habtoor hotel. Successfully completed Starwood Life style training, Supervisory skills training, Train the trainer training at W hotel & residence Doha. And took the responsibility as a Talent guide to train new talents (staff) who joins the department.

Mr. Joseph Verschuren - Mr. Tiran Nanayakkara - Front Office manager- Lodge manager

Hilton Dubai Al Habtoor city, Wild Coast Tented Lodge

joseph.verschuren@hiltonhotels.com - +971 50 902 3579 / +971 44 366 666, +94 77 286 9487 / +94 47 7 036 000