Food and Beverage Manager tại Khách sạn sạn 5 sao The Oriental Jade Hotel & Spa khai trương tháng 4/2019 (thuộc Tập đoàn OHG)

5/2019 → 7/2019 (2 tháng)

Hanoi, Vietnam

• In charge of setting up outlets including stock monitor, human power and outlet layout • Build and execute service procedure to establish practices according to certified standards • Responsible of recruitment • Design menu • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards • Preserve excellent levels of internal and external customer service • Identify customers needs and respond proactively to all of their concerns • Establish targets, KPI’s, schedules, policies and procedures • Report on management regarding sales results and productivity

Assistant Restaurant Manager tại Asia Harmony

11/2018 → 5/2019 (5 tháng)

Hanoi, Vietnam

• Overseeing restaurant staff performance, ensuring quality dining • Prepare shift schedules • Calculate future needs in kitchenware and equipment and place orders • Keep detailed records of daily, weekly and monthly costs and revenues • Customer relation • Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms) • Gather guests’ feedback and recommend improvements to the menus

Restaurant Manager tại Caledonia Việt Nam

9/2018 → 11/2018 (2 tháng)

Hanoi, Vietnam

• Organize and supervise shifts • Regularly review product quality • Respond efficiently and accurately to customer complaints • Deliver superior service and maximize customer satisfaction • Coordinate daily Front of the House and Back of the House restaurant operations • Manage restaurant’s good image and suggest ways to improve it • Train new and current employees on proper customer service practice

Secretary to COO tại Công ty CP Du thuyền Năm sao Tuần Châu

6/2018 → 9/2018 (3 tháng)

Hanoi, Hoàn Kiếm, Hanoi, Vietnam

• Help organize internal and external meetings and prepare related documents • Create plans and schedules • Complete and keep track of revenue/ stock reports • Contribute vision and provide solutions on issues

Senior Restaurant Supervisor tại Công Ty Cổ Phần Thương Mại Dịch vụ Ngon Việt Nam

3/2018 → 6/2018 (3 tháng)

Hanoi, Hoàn Kiếm, Hanoi, Vietnam

• Perform control on the quality of services and products to ensure the consistency • Staffs coaching • Take part in the business development scheme • Enhance performance on TripAdvisor

Restaurant Supervisor tại IHG Landmark 72

12/2017 → 1/2018 (1 tháng)

Hanoi, Vietnam

• Supervise customer services on a daily basis • Manage par stock level • Organizing workflow and ensuring that employees understand their duties or delegated tasks • Monitoring employee productivity and providing constructive feedback and coaching • Receive complaints and resolve problems • Pass on information from upper management to employees and vice versa • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Duty Manager tại Asian Garden Hospitality

12/2015 → 10/2017 (1 năm 10 tháng)

Dunedin, New Zealand

• Manage human resources • Responding efficiently and accurately to restaurant customer complaints • Coordinating daily restaurant management operations • Delivering superior food and beverage service and maximizing customer satisfaction • Organize and supervise shifts • Control operational costs and identify measures to cut waste • Ensure compliance with sanitation and safety regulations • Train new and current employees on proper customer service practices • Implement policies and protocols that will maintain future restaurant operations

Assistant Restaurant Manager tại Anatolia Turkish Café & Takeaway

9/2015 → 12/2015 (2 tháng)

Dunedin, New Zealand

• Overseeing restaurant staff performance, ensuring quality dining • Prepare shift schedules • Supervise kitchen and wait staff and provide assistance • Keep detailed records of daily, weekly and monthly costs and revenues • Monitor compliance with safety and hygiene regulations • Gather guests’ feedback and recommend improvements to the menus

Head Waiter tại Two Chef Bistro

6/2015 → 10/2015 (3 tháng)

Dunedin, New Zealand

• Ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manage • Fully conversant with every dish served in the Restaurant and to provide explanations as requested. • Assist the Restaurant Manager and their Assistants in keeping the morale of the Team up through social and educational events. • Assist the Restaurant Manager and their Assistants in the preparation and presentation of training programmers • Ensure that all guest wishes are met so far as is reasonably possible • Collate information and feedback while attending all staff briefings before each service

Compass F&B Attendant tại Forsyth Barr Stadium

6/2015 → 9/2015 (3 tháng)

Dunedin, New Zealand

• Responsibilities include offering the highest standards of customer service in serving food and drink to our thousands of guests, clients and customers attending each event • Operating as part of a small or large team • Adhering to all health and safety policies and helping to provide a fantastic experience.

Waiter tại Saigon Van Restaurant

11/2013 → 7/2015 (1 năm 7 tháng)

Dunedin, New Zealand

• Assist the kitchen in preparing food • Wash dishes and provide customer service • Greet and escort customers to their tables • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) • Offer menu recommendations upon request • Serve food and drink orders • Deliver checks and collect bill payments

Waiter tại Technique Restaurant

2/2014 → 11/2014 (9 tháng)

Dunedin, New Zealand

• Vocational training as Waiter/ kitchen hand • Providing excellent wait service to ensure satisfaction • Taking customer orders and delivering food and beverages • Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Trainee tại 315 Euro Motel

1/2014 → 7/2014 (5 tháng)

Dunedin, New Zealand

• Student Placement [Receptionist] • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries • Maintains security by following procedures; monitoring logbook; issuing visitor badges. • Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. • Contributes to team effort by accomplishing related results as needed.

Fiona Mclaren - Hospitality Lecturer

Otago Polytechnic

fiona.mclaren@op.ac.nz - +64 21 0221 1311

Ronnie Bhogal - Area Manager

Asian Garden Hospitality

ronniebhogal@gmail.com - +64 2 7728 6267

Nguyễn Thị Thu - Quản Lý Nhà Hàng

Asia Harmony

rm@duongs2restaurant.com - 0982622374

Đỗ Văn Đồng - Phó Tổng Giám Đốc

Oriental Hospitality

dodong2785@gmail.com - 0942217271