Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Mai Trâm
256 Lượt xem hồ sơ
Nữ, 20/05/1987, 39 tuổi
District 8, Ho Chi Minh City, Vietnam
Cập nhật: 15/04/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 1 | 23:04 04/08/2019 |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
VAN LANG UNIVERSITY
Hotel Administration: Credit - Đại học
2006 → 2010
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng |
Kinh nghiệm làm việc
Asst. FRONT OFFICE MANAGER – FRONT OFFICE DEPARTMENT tại ASCOTT RAFFLES PLACE SINGAPORE
5/2015 → 7/2015 (2 tháng)
Singapore
- Attaching with all departments to understand property’s products - Mainly working with Front Office Department (FO) - Deliver extraordinary service to residents - Express check in and check out for residents - WOW residents on their special occasion - Organize residents’ party, help them to understand their second home in Singapore - Handling all guest's complaint and comments -
FRONT OFFICE MANAGER tại SOMERSET CHANCELLOR COURT
1/2011 → 9/2019 (8 năm 8 tháng)
Ho Chi Minh City, Hồ Chí Minh, Việt Nam
- Ensures that all guests are attended to at the Front Desk. - Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment. - Answers inquiries pertaining to services, registration of guests, and shopping, dining, entertainment, and travel directions. - Monitors record of room availability and guests' accounts using HIS, Protel, RMS systems. - Deals with complaints from customers and ensures that customers are appeased. - Ensures that cash advance or cash received upon check out are handled properly by Guest Service Officers. - Performs simple bookkeeping activities, such as balancing cash accounts when needed - Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency. - Ensures Front Office is stocked with stationery for operational purposes (letterhead, collateral) - Ensures all required policies are adhered to by Front Office staff. - Ensures all guest registration and guest checkout documents are complete and accurate. - Ensures all guest refunds through credit cards are submitted to Finance on a timely basis. - Set up standard operation procedures for Front Office Department - Check tasks are accomplished by Front Office staff - Performs any other duties as required by the Residence Manager/ Assistant Residence Manager - Responsible for Front Office (front office, club house, drivers) operations - Ensure the prober work of the overall Front Office operations - Cultivating the relationship with residents and other colleagues. - Following up monthly rental, Incidental for long-stay residents, make sure no bad debt above 60 days. - Assist residents to make certificate, follow up visa expiring. - Attend daily HOD meeting. - Organize and divide main duty for each member. - Training new staffs, arranging duty roster. - Conduct staff performance appraisal - Monthly Credit and P&L report of Front Office department - Planning budget of Front Office department (includes residents’ events, vehicles, gym and pool items…) - Control the expense of department and maintain them as low as possible. - Take care of resident’s stay and their needs to bring the second home feeling for them in Viet Nam. - Planning and organizing monthly resident’s activities, build a community for all residents in the property through many activities such as monthly residents’ day, movie night, outing trip, HCMC orientation tour, Mid-autumn festival, Halloween, annual residents’ year-end party… - Training Ascott South cluster all staff: Service Recovery - Master in Property management system (PMS) and Reservation management system (RMS)
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