BellMan tại Vinpearl Resort Phú Quốc

9/2015 → 9/2016 (1 năm )

Kien Giang, Vietnam

BELLMAN & CONCIERGE tại NOVOTEL HOTEL & RESORT PHU QUOC

11/2015 → 8/2016 (9 tháng)

Phú Quốc, Kiên Giang

- Provide efficient service on check-in luggage , during the stay at the hotel , and an until time check-out . - Responsible for fax , messaging , parcel ... for guests with the fastest time , fully recorded in the logbook . - Ensure quickly bringing luggage , parcels , fax , instant messaging ... to guests. - Always show a good job in the hotel lobby . - Welcoming guests at the hotel main gate , carrying luggage , and instructions to the hotel check-in area . - Help bring the luggage when changing room. - Forward faxes , messages , parcels ... to lounge and meet other requirements of the guests. - Understand the standards and procedures of the concierge department . - Greet guests with a friendly attitude , affable , polite , with the spirit of learning and using regular guest name. - Provide local information , city maps , and other services upon request . - Proficient in the room and how to use these tools in the living room , the informations F&B product as well as the opening and closing hours of out-let. - Answer the phone by the standards of the hotel. - Wary of suspicious circumstances , unusual circumstances , must immediately notify the security department report to the relevant departments and supervisor shift . - Report of the damaged and unusable items . - Maintain good working relationships within the department FO and other parts of the hotel . - Attend training courses planned parts pose . - Addressing timely requests and guests complaints , avoid repeating similar errors in the future . - Ensure all staff are always working with the friendly welcoming attitude and professionalism. - Make reporting date as required by the team leader and front office manager . - Understanding of the hotel services , labor rules and regulations of the company. - Knowledge of office software and hotel management. - Manage and coordinate car to pick up guests.

Concierge tại JW MARIOTT RESORT PHU QUOC

8/2016 → 8/2019 (3 năm )

Phú Quốc, tỉnh Kiên Giang, Việt Nam

- Make sure you have the necessary number of newspapers and magazines at the concierge counter. - Perform distribution of publications about hotels, newspapers, magazines to guest rooms according to the hotel's regulations or at the request of guests. - Receive letters and parcels from outside to transfer to guests staying at the hotel. - Implement delivery of mail, parcels to customers in the fastest time according to the working process. (Save in notebooks, notify guests, confirm identity papers before delivering letters, parcels ...) - Forwarding letters and parcels if the guest has left the hotel. - Lending to customers using equipment (extension cord, power plug ...) in accordance with the hotel process. - Identify and notify the rental fee, deposit for customers who want to rent hotel equipment. - Implement procedures for leasing equipment according to the regulations of each hotel. - Provide Wifi password when guests need to access the network. - Receive information on technical and technological incidents for customers and coordinate with relevant departments to resolve the fastest. - Enthusiastic to provide customers with local information: maps, events, destinations, tours ... - Understanding the services of the hotel: F&B, Spa, Gym ... to advise customers when necessary. - Coordinate with the relevant departments to mobilize the fleet of the hotel shuttle guests on time, effectively. - Coordinate with the leader of the vehicle team to schedule the use of vehicles and drivers. - Support and help when guests need to ride a taxi: confirm destination, charge form ... - Support the management, storage and transfer of luggage of customers during check in, stay and check out. - Welcome and guide guests to the reception desk to check in. - Support for baggage transfer when guests need to transfer rooms. - Record customer feedback on hotel services and transfer information to relevant departments. - Resolve customer complaints within the rights of Concierge staff and make sure not to make the same mistake again in the future. - Be alert for suspicious, unusual cases and notify the security department immediately. - Perform other jobs upon request of the Head of Department.