Sales Support tại SHIPCO TRANSPORT VIETNAM CO., LTD

11/2012 → 4/2014 (1 năm 5 tháng)

Ho Chi Minh City, Vietnam

- Do Booking (Freehand cargoes). - Take care of Sales’ Customers: Phone customers and ask for support; Contribute to improve quality of service and satisfy customers; Solve troubles. - Check with oversea agents about Local charges in Destination and Request rates with them. - Update Sailing Schedule and check Loading Confirmation of shipments.

Export Customer Service Coordinator tại SHIPCO TRANSPORT VIETNAM CO., LTD

5/2014 → 4/2015 (11 tháng)

Ho Chi Minh City, Vietnam

Export Customer Service Team Leader tại SHIPCO TRANSPORT VIETNAM CO., LTD

5/2015 → 4/2016 (11 tháng)

Ho Chi Minh City, Vietnam

- Manage team and provide effective guidance. - Supervise, manage and motivate team members on a daily basis. - Act proactively to ensure smooth team operations and effective collaboration. - Lead by setting a good example and engage the team to achieve goals. - Report of work and tasks accomplishment to Export Manager.

Sales Executive tại SHIPCO TRANSPORT VIETNAM CO., LTD

5/2016 → 5/2017 (1 năm )

Ho Chi Minh City, Vietnam

Sales Team Leader tại SHIPCO TRANSPORT VIETNAM CO., LTD

6/2017 → 4/2018 (10 tháng)

Ho Chi Minh City, Vietnam

- Create an inspiring team environment with an open communication culture. - Set clear team goals, delegate tasks and set deadlines for internal team. - Monitor team performance, motivate team members. - Listen to team members’ feedback and resolve any issues or conflicts. - Encourage creativity and risk-taking. - Suggest and organize team building activities. - Report for Sales Manager/Sales Supervisor. Achievements and skills gained: - Contribute to growth of quantity of customers as well as profit for company yearly. - Have high responsibility for the work self-consciously. - Have good spirit of team-working. - Improve taking care of customers Skill. - Listen to people and give them advice. - Equipped with leadership and problem solving Skill. - Always keep a positive attitude in the work and life.

Project Coordinator & Assistant Business Development Director tại AGILITY LIMITED

7/2018 → 6/2019 (11 tháng)

Ho Chi Minh City, Vietnam

- Ensure the timely and efficient coordination of Project Shipments, administration, including contracts, subcontracts, tender processes, contract performance and operations. - Receive inquiries from Oversea and Local. - Analyze customer’s requirements, instruct Product Departments to check cost, check related cost with Sub-Contractor (such as Transporter, Bulk Carriers, Vessel Chartering Service…) as well as contact with Ports to check Port charges for handling OOG cargo and Breakbulk. - Provide quotation to customer/Agility network and get approval of proposal, solution. - Prepare Contract, SOP to instruct Product Departments, Operation to handle. - Assist to take care of Local and Oversea Bidding. - Prepare P/L Sheet, P/L Report, file record. - Follow up & tracing outstanding. - Finish tasks assigned by Business Development Director: Look for potential customers; Make appointments with customers for visit; Take care of customers on behalf of Business Development Director. Achievements and skills gained: - Be assessed positively by the management board: active, extremely adaptable... - Observe, learn and catch the work quickly. - Upgrade the interpersonal communication Skill.

Supervisor tại PASHA RESTAURANT - TURKISH AND MEDITERRANEAN CUISINE

6/2010 → 6/2012 (2 năm )

Ho Chi Minh City, Vietnam

Main responsibilities: - Oversee all front and back of the house restaurant operations. - Ensure customer satisfaction through promoting excellent service. - Interact and communicate with customers to create a warm and friendly atmosphere. - Maintain quality control for all food served. - Oversee health code compliance and sanitation standards. - Analyze staff evaluations and feedback to improve the customer’s experience. - Respond to customer complaints tactfully and professionally. - Set shift schedules, train new employees and provide ongoing training for all staff. - Pass on information from upper Management to employees and vice versa. - Attend monthly Management meetings. Recognition and Gains: - Bring best satisfaction to customers effectively and contribute to increase the number of customers for the restaurant.

Vo Minh Phuc - Sales Supervisor

SHIPCO TRANSPORT VIETNAM CO., LTD

vphuc@shipco.com - 0934210488

To To Van - Export Manager

SHIPCO TRANSPORT VIETNAM CO., LTD

ttvan@shipco.com - 0907019998

Youri Germain Vereecke - Business Development Director

AGILITY LIMITED

yvereecke@agility.com - 0961000352

Tran Tuong Vi - Director

PASHA RESTAURANT - TURKISH AND MEDITERRANEAN CUISINE

pashavietnam@gmail.com - 0976308502