Inbound Supervisor tại ICH (Indochina Heritage Travel)

7/2018 → 7/2019 (1 năm )

Ho Chi Minh

- Negotiate contract rates and terms then issue contract: hotel, restaurant, boat, cruise, vehicle, train, guide fee, entrance fee, from North to South Vietnam - Input data of contract rate, agreement to Dropbox - Create the highlight of tours to upload on website ( include: Vietnam, Laos, Cambodia) - Make quotations/proposals and reconfirm bookings with/for overseas agents - Follow the deposit/payment with TO - Support accountant team payment to local suppliers - Booking process: new booking/ amend/cancel/ payment all services. - Receive request directly from clients/TO and reply within 24 hours working. - Advise, create outlines and travel itineraries for Client/Tour operators/Travel agents. - Create new products being offered by the company to be better able to fit the Client requirements. - Ensure inquiries and complaints are handled within 24 hours and comply with internal standards. - Get licenses from the Administrative units for special requests - Support Mice team/ Team building team: join event, sale on desk, ect.

Sale Manager as part time tại STAR TOURIST COMPANY

4/2018 → 7/2018 (2 tháng)

Binh Duong

- Meet clients and give them company's brochuce/ new tour - Design the tour as client's request - Handle contract and book all services: hotel/ vehicle/ restaurant/ tour guide - Operate sucess KURABE INDUSTRIAL Vietnam at 1100 pax visit Nhatrang - Provide feedback, support and coaching to the sales team and operation team - Customer reslationship after the end of tour.

Senior Account Executive tại ICS Travel Group

11/2017 → 3/2018 (3 tháng)

Ho Chi Minh

- Negotiate contract rates and terms then issue contract: restaurant from Central to South - Receive and answer daily request from Inbound team (BKK office) within 24 hours meal booking. - Handle VIP series of ICS as: Viking, Disney, TUI, Gebeco. Create new booking/ update new series, amend booking, cancelation booking, meal services.

Product Executive tại ICS Travel Group

7/2015 → 10/2017 (2 năm 3 tháng)

Ho Chi Minh

- Negotiate contract rates and terms then issue contract: restaurant, homestay, cruise overnight, boat, vehicle, optional tour operators, local suppliers from Central to South. - Receive and answer daily request from Inbound team (BKK office) within 24 hours daily working. - Provide all information for Data team input on data system to create items service for sales team, operation, Mice for create quotation, proposal booking. - Write and maintain accuracy of appealing tour itinerary descriptions - Inspection the suppliers then improve the quality of services/ tours.... - Weekly report for product letter. - Create and training for operation/ CR/ tour guide when have a new tour

Account Executive Cum Data Entry tại ICS Travel Group

1/2015 → 6/2015 (5 tháng)

Ho Chi Minh

- Receive and check carefully hotel /boat contracts from contracting team and product team - Inputting all contracting information & suppliers’ database into internal system: update hotel rate, special rate, promotion rate, revised rates, blackout dates, allotment, construction information… - Informing all relevant departments whenever there is any data update/ input into the system - Handling internal queries concerning all accommodation database in internalsystem - Ensure that databases & websites are promptly and accurately updated withdata - Performing others tasks as required by the Supervisor Data Entry - Reporting and receive special request from Account Manager cum Data Entry

Account Executive at Reservation Department tại ICS Travel Group

6/2011 → 12/2014 (3 năm 5 tháng)

Ho Chi Minh

- Receive bookings from sales team in Bangkok office( new booking, amendment, cancellation…) - Check carefully all of information of hotel booking (kind of room, number pax…) - Send booking to supplier and follow up booking - Block services for series and follow per month - Update status of bookings into internal system and send to sales team - Check and reply daily email from Sales request - Reconfirm booking with hotels when having final paxlist - Negotiate the price with suppliers - Check and control the service quality of suppliers - Solve complaints from guests - Communicate with other' departments regarding VIPs, groups and all expected arrivals.

Receptionist at HR Department tại ICS Travel Group

9/2010 → 6/2011 (9 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately - Answering screening and forwarding incoming phone calls - Receiving and sorting daily mail - Organizing and maintaining personnel records - Updating internal HR databases - Preparing HR documents - Operate birthday party for staff

Mr Pham Hong Diep - Director

STAR TOURIST COMPANY

hongdiep@startourist.top - 0971949979

Ms Hoang Thi Thi - Account Manager

Indochina Services Travel

thi@is-vietnam.com - 0903601210

Mr Ung Thanh Trung - Director Inbound

Indochina Heritage

trung@indochinaheritage.com - 0983788878