Operator and Sales Manager tại Hanoi Opera Cruise

6/2009 → 9/2010 (1 năm 3 tháng)

Hanoi

• Tours arrangement • Transportation arrangement • Tour guiding arrangement • Accommodation booking, tickets booking • Create new tour products • Deal with passenger’s complaints • Follow booking online and sale direct • Maintain the relationship with distribution channels, agencies • Assist in conducting such functions such as interviewing, selecting, employee orientation, and performance appraisal, counseling, warning, and proposing discipline if necessary. Report to the General Manager and personnel office before doing the mentioned - matters

Sales Manager tại Vietnam Charming Travel

9/2010 → 9/2012 (2 năm )

Hanoi

This is a new and small term company about tourism. I have to carry out the order from Director directly and Sales Manager some time has to take over all the duties of Director of sales. Position: Sales Manager Duties: • Overseeing the development of tour product • Establishing sales quotas for sales department • Monitoring the progress of sales staff and • Training and firing employees within sales department • Seeking new clients • Build up and maintain the relationship with business partners • Hand in all the sales report from sales manager and report to

Hotel Manager tại Rising Dragon Palace Hotel

9/2019 → 9/2019 ()

Hanoi

Operation Manager My role at Rising Dragon Palace Hotel • Assist the GM in leading the operating departments, supervisors and associates in all guest service areas of the hotel. • Controls costs of the operation by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses. • Develops and implements strategies to achieve employee and guest satisfaction goals as measured by our scores and associate feedback scores. • Monitors service and teamwork on a regular basis and counsels associates on providing exceptional service and teamwork. • Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs, and allowing these needs to be met. Ensure that all hotel policies and procedures are followed by all staff Creates a positive work environment for all associates.

Vice Director tại Hoangson travel Company

9/2017 → 8/2019 (1 năm 11 tháng)

Hanoi

Vice Director • Report to: Director • Scope: 42 members • Market segmentation: FIT • Business products: Travel Agency, Transportation, Visa, Telecommunication service, etc. Duties • Coordinate and report to Director • Monitor all staff activities • Collaborate with staff and evaluate all programs, activities performance • Prepare all program goals, objectives, evaluate progress and effectiveness of all staff • Support, check and assist all staff to carry out the goal • Administer daily functions for the staff at hotel and tourist information center • Maintain, keep in touch with suppliers, agencies, travel companies, and organizations, companies and embassies • Plan to increase booking in the low season • Recruit and training new staff

Golden Circle Award

9/2019

3 years continue when achieved the award from Agoada.com when I lead the business Top 30 of hotel recommended on TripAdvisor.com Top ranking on Booking.com