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Từ 5 đến 10 năm
Giám sát
12 - 20 triệu
Tiếng Anh (Khá)
4 sao
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Blue Mountains International Hotel Management School
International Hotel Management - Thạc sĩ
2015 → 2016
Hanoi University
Chinese - Đại học
2006 → 2010
Raffles International College
Economics/ Marketing - Trung cấp
2008 → 2010
Kĩ năng
| Tin học văn phòng | |
| upselling | |
| Teamwork | |
| Giao tiếp | |
| English |
Kinh nghiệm làm việc
Food & Beverage/ Front Office tại Crowne Plaza Coogee beach
6/2015 → 12/2016 (1 năm 5 tháng)
Sydney New South Wales, Australia
Assist restaurant/ FO supervisor to coordinate the team Check-in/ out for the guests Accomodate guest’s request upon their checkin and during their stay Set up the buffet sections for breakfast and lunch Serve guests and respond to their requirement and order Deliver best service with professional standard Address the guests’ request in the most efficient way In charge of beverage restock for the restaurant Rotate roles in restaurant, bar, minibar and room service
Sales & Marketing tại Delicacy Hotel & Spa
3/2019 → 9/2019 (6 tháng)
Hà Nội, Việt Nam
Sales & revenue responsibility Take full responsibility of sales target and revenue performance to maximise hotel’s occupancy. In charge of expanding and maintaining partnership with travel agents, suppliers, wholesalers Undertake ongoing campaigns as well as event result to measure performance rate and ensure all targets are met Create, planning, and implement all promotions or programs on online and offline forms. Boost sales and revenue target through cooperations with OTAs, travel agents, key business accounts, individual customers. In charge of hotel’s tour to all new partners, visitors or potential customers. In charge of receiving bookings, key in on system and follow up with FO to make sure the reservation and requirements are taken care. Marketing & Communications responsibility Cooperate with all service outlets of the hotel to advertise on social media. Develop and implement marketing campaigns on social media platforms, offline marketing and social events. Main contact with KOLs, VIPs and celebrities to arrange agreement to advertise hotel’s services on their social media fanpage. In charge of maintaining and updating news on social media platforms such as facebook, instagram, website. In charge of content marketing and visual design on social media, hotel’s official website, OTAs and TripAdvisor Response customer’s reviews on TripAdvisor on behalf of GM


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