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Việc làm thêm
Eric Liu
170 Lượt xem hồ sơ
Nam, 14/02/1983, 43 tuổi
Beijing, China
Cập nhật: 15/04/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
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| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
50 - 60 triệu
Tiếng Anh (Giỏi), Tiếng Trung (Giỏi)
1.000 - 4.999
Giới thiệu bản thân
Trình độ học vấn chuyên môn
KAPLAN SINGAPORE
Hospitality and Tourism Management - Khác
2008 → 2009
Liaoning Institute of Foreign Trade and Economics university
Hospitality and Tourism Management - Đại học
2002 → 2005
Kĩ năng
| Quản lý | |
| Sáng tạo | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| business development | |
| market research | |
| Sales operations |
Kinh nghiệm làm việc
Duty Manager tại Intercontinental
9/2006 → 4/2008 (1 năm 7 tháng)
China
- Check occupy the hotel lobby and other public areas, particularly at busy times. - Engage Guests in conversation and provide general assistance. - Manage, record, and resolve promptly all Guest complaints. - Meet and greet VIP Guests and major corporate clients upon arrival. - Coordinate the services and special facilities provided to long-stay Guests - Understand all credit procedures and ensure they are applied. - Stay current with all hotel products, services, policies and emergency procedures. - Monitor Guest satisfaction reports and implement actions to improve results. - Handle, record and follow through with management issues or emergencies that arise.
Internship Duty Manager tại Holiday Inn
12/2009 → 4/2008 (1 năm 7 tháng)
Singapore
- Check occupy the hotel lobby and other public areas, particularly at busy times. - Engage Guests in conversation and provide general assistance. - Manage, record, and resolve promptly all Guest complaints. - Meet and greet VIP Guests and major corporate clients upon arrival. - Coordinate the services and special facilities provided to long-stay Guests - Understand all credit procedures and ensure they are applied. - Stay current with all hotel products, services, policies and emergency procedures. - Monitor Guest satisfaction reports and implement actions to improve results. - Handle, record and follow through with management issues or emergencies that arise.
Hotel General Manager tại Dossen group
9/2012 → 7/2016 (3 năm 9 tháng)
Malaysia
Control the general operation of hotel, including: - Recruiting, training and supervising performance of staffs. - Managing revenues and expenses compared to budgets. - Maintaining statistical and financial records. - Planning operation works, events and monitor room bookings/occupancy. - Handling customer complaints and queries. - Coordinating with and marketing for the business development.
Group Sales Director tại Dossen group
9/2016 → 6/2018 (1 năm 9 tháng)
Beijing, China
- Be responsible for a maximum of occupancy of conferences and banquettes in order to optimize general business opportunities. - Determine appropriate sales strategies in all market segments towards maximizing the hotel revenues. - Creates lucrative sales targets and networks business relations to corporate client, like airlines, tourist offices, different book services etc. - Observe the market, identity trend and monitor the main competitors. - Manage the sales team and sales operation to achieve sales target.
Country Director tại Dossen group
6/2018 → 2/2019 (8 tháng)
Cambodia
- Be responsible for business development by finding business partners. - Set up new company to sell PMS system. - Find hotels to do franchise, find building to open hotel/apartment. - Finding opportunities to increase occupancy by connecting to travel agents, OTA,build up contract with companies for special prices etc .. - Market analysis to find opportunities. - Build up relationship with local companies for collecting information. - Handle customer complaints about PMS system. - Consulting for hotel management how to work more efficiency and gets profit.
Oversea Business Development Manager tại LVYUE Group（Ctrip）
3/2019 → Hiện tại
Hanoi, Vietnam
- Be responsible for business development by finding business partners. - Set up new company to sell PMS system. - Find hotels to do franchise, find building to open hotel/apartment. - Market analysis to find opportunities. - Build up relationship with local companies for collecting information. - Handle customer complaints about PMS system. - Marketing research about operating cost, OCC, ADR,REP.
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