Mô tả công việc
that all Reception staff performs duties in accordance with hotel policy.
the efficient operation of all Front Office departments at night.
3. Participates in all staff and training
meetings as directed by the Front Office Manager.
6. Conducts briefing with staff regarding
VIP’s or group tour arrivals and special events and functions which will occur
during the shifts.
7. Provides current information about hotel
facilities, services and special events to Front Office staff as required.
8. Provides current information about
tourist attraction, restaurants; entertainment facilities and current events in
the local area to the Front Office staff as required.
9. Ensures hotel facilities and services
are promoted to guests and visitors.
10. Handles guest requests and immediately
assists with problems and complaints to create guest satisfaction.
11. Registers any guest or staff problems or
complaints shift record for the attention of the Front Office Manager
12. Ensures all credit adjustments and
rebates are correctly accounted and recorded on a nightly basis.
13. Ensures all master folios are checked
before the end of the shift.
14. Prepares necessary room vouchers and
other information for following day’s business.
15. Ensures night audit streams are
administered efficiently and correctly according to hotel procedure and policy.
Quyền lợi được hưởng
• Competitive salary
• Attractive benefits
• Accommodation, transportation, meals and uniforms provided
• General insurance provided for inpatient medical treatment
• Outpatient medical treatment claims
• Opportunity to attend various professional training courses
• Opportunity for promotion and transfer within the group
• Opportunity to experience at Hotels and Resorts belonged to Banyan Tree Group
Yêu cầu công việc
1. Strong result oriented, people management, and leadership skills
2. Strong in inter-personality skill and outgoing, friendly
3. Strong in English communication skill, and computer literate
4. Strong in analytical, problem solving skills, and execution of work
5. Good in front office software computer
Yêu cầu hồ sơ
- CV in English with recent updated photo to Gửi email
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