F&B Outlets Sales Manager

Khách sạn JW Marriott Phú Quốc Emerald Bay

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Mô tả công việc

  • Works collaboratively with the Sales & Marketing department to generate opportunities for new business.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include in house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours.
  • Develops relationships within community to strengthen and expand customer base for restaurants sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.
  • Actively be around in hotel public areas to engage with guests and generate additional business.
  • Develop, plan and execute all Food & Beverage promotions with the operations and communications departments for both internal and external communications related promotions.
  • Be an ambassador for Club Marriott, communicate and support the sales team by driving sales and obtaining feedback on the program.
  •        Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

  • Supports Marriott's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience
  •         Services customers in order to grow restaurant business.

  •         Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

  •          Provides excellent customer service consistent with the daily service basics of the brand.

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F&B Outlets Sales Manager

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