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Guest Experience Manager/ Quản lý Trải nghiệm khách hàng

  • Hạn nộp: 03/11/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Vị trí
N/A
Cập nhật
15/11/2023 08:38

Mô tả công việc

OVERALL ROLE

  • Is a member of the hotel's management board, and works cross-departmentally with all departments.
  • Has a perfect understanding and clear vision of the brand's guest promise, is exemplary in their manner and behaviour.
  • Is a coach and a project leader.
  • Is the guests' voice within the hotel; centralises, analyses and processes all available information concerning guests' perceptions of the services and products provided by the hotel.
  • Is responsible for implementing the Pullman Guest Experience Program (PGEP) with the management board and throughout the hotel.
  • Coordinates and manages the PGEP concerning the continuous improvement process and project.
  • Provides necessary explanations and training for the hotel's heads of department in the use of the associated working methods and tools. Supports the heads of department in establishing a continuous improvement process and in introducing any necessary changes in working methods.
  • In collaboration with the heads of department, develops processes and defines or adjusts operational actions enabling the hotel to deliver a product and service that matches the guest promise as closely as possible.

MAIN RESPONSIBILITIES

  • Has regular and close contact with hotel guests. Organises meetings with guests to collect feedbacks and ideas.
  • Makes recommendations and propositions to the managers.
  • Ensures that the PGEP tools (modules on standards implementation, internal surveys, audits, social media) are deployed, used and understood.
  • Maintains the accuracy and consistency of data and information within the PGEP tools.
  • Responds to guest comments and monitors correspondence with the guest.

Quyền lợi được hưởng

  • 05 working days or 40 hrs per week.
  • Social - Health Insurance per labor law.
  • Meal Allowance on duty ( 03 meals per day if stay at staffhouse )
  • Uniform.
  • Free Accommodation at nice, modern and comfortable staff house.
  • On board Travel expense support.

Yêu cầu công việc

  • Similar experience preferably in the international hotels/resorts.
  • Fluent English, Vietnamese, 3rd language is a plus.
  • Excellent customer service oriented mind

Yêu cầu hồ sơ

Please send your resume in English.

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • Tổ 6. Xóm Bàn Quy, Ấp Đường Bào, Xã Dương Tơ, Huyện Phú Quốc, Tỉnh Kiên Giang, Việt Nam
  • https://www.facebook.com/pullmanphuquoccareer
  • Pullman Phu Quoc Beach Resort scheduled to open on Quarter 3 - 2020, Pullman Phu Quoc is an up-scale tropical resort located in Phu Quoc island fringed with white-sand beaches and with large tracts still cloaked in dense, tropical jungle. With 332 well-appointed spacious guest rooms and villas, plus an array of leisure activities, an All Day Dining, a Mad Cow Wine & Grill restaurant, bars for entertainment and business, a luxury spa and extensive conference and banqueting facilities, the hotel provides the perfect tropical getaway on Vietnam's stunning coast.

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