Spa Manager (In Balance Spa)

Business Performance

• Assist in the development of annual budgets and short to long range strategic planning for the operation of the spa

• Ensure that the spa operates cost effectively and efficiently, review expenditures to ensure that they are kept within operating budgets

• Review daily productivity and measure spa actual performance to budget

• Generate monthly facility productivity report

Spa Operation

• Ensure the establishment and execution of all departmental goals

• Assist in the development of the spa's standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies

• Meet with group meeting planners to show spa facility and programs. Promote and sell customized spa programs to conference groups as required

• Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests

• Work with the Marketing and Communications department regarding all aspects of spa promotions. Assist in the implementation of marketing plans and public relations program

• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques

• Monitor scheduling of all services and special programming

• Establish professional business relationships with all vendors

• Review purchase requisitions and forward to Director of Rooms for approval

• Review and approve all invoices before payment

Team Management

• Interview, select and recruit Spa Therapists

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

· Free uniform

· Monthly service charge

· Employee benefit card offering discounted rates in Accor Hotels

· Develop your talent through learning programs by Academy Accor

· Dynamic working environment

· Participate in activities: birthday party, year-end party, sports...

Knowledge and Experience

• Diploma education

• Certification in massage therapy or aesthetics from a recognized school

• Minimum 2 years of experience in a supervisory position in a spa or related field

• Good reading, writing and oral proficiency in English language

• Good working knowledge of MS Excel & Word

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

Interested candidate kindly apply on Hoteljob.

Contact: 0985084555