Front Office Manager of Laguna Park

I. Be responsible for on-going Laguna Park Operation:

1. Supervise Admin staff to follow up with all activities and relevant document: in-house purchase, payment, rental statement to owner, and issue VAT for each booking, immigration report to police.

2 Supervise Housekeeping team to make sure readiness of room for arrival guests, check the house and make sure condition before guest arrival.

3. Manage the inventory allocation list. Manage and supervise Receptionist staff to prepare check in & check out set, take care and made all arrangements according to in house guests’ request (including pick up service and all other requests during stay); make sure hotline available 24/7.

4. Supervise Mini mart operation (stock, cashier, menu review).

5. Provide daily /weekly/monthly report sent all related departments.

7. Coordinate with Project and Engineer team to maintain good condition of public area for proper operation.

8. Takes chances to interact with guest to check the satisfaction as well as adjusting the customer service timely. Propose operational action plan to improve service.

9. Arrange roster and working ship for Admin, Reception team and Housekeeping team.

II. Work closely with Sales & Marketing Manager to deliver company target (including sales promotion, campaign, and events)

III. Finance related works

1. Assist in the preparation of Department budget

2. Ensure that the department’s Operation budget is in line and cost and strictly controlled

IV. Owner related work:

Responsible to maintain the good relationship and communication with Laguna Park owner.

1. Responsible rental revenue report and able to response in properly and professional way.

2. Supervise to arrange and deliver best service to owner including receiving booking, make all arrangement for their request during their stay.

3. Coordinate with Sale Support Team to follow up on pending payments.

• Competitive salary

• Attractive benefits

• General insurance provided for inpatient medical treatment

• Outpatient medical treatment claims

• Opportunity to attend various professional training courses

• Opportunity for promotion and transfer within the group

• Opportunity to experience at Hotels and Resorts belonged to Banyan Tree Group

• Strong organizational skills.

• Ability to understand asses and persuade individuals.

• Some knowledge of working practices of a golf club.

• Ability to cope with pressure

• Computer skills

• Preparing reports in English.

• In possession of essential faculties.

• Strong stamina.

- CV in English with image attached

- Send the updated CV to "Tin đã hết hạn" or apply directly via Hoteljob

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