Operations Manager for Onsen Quang Hanh Project (Quang Ninh)

• Fully responsible for all aspects of all departments.

• Support and work with all Head of Departments in all aspects of running this hotel.

• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.

• Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

• Inspecting all departments for SOP implementation.

• Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

• Monitor the co-ordination between all departments for smooth & efficient operations.

• Assessing and reviewing customer satisfaction and service recovery process.

• Meet all dept. heads to review & train the staff to upkeep the human capital.

• Identifying staff learning needs and assisting with development

• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.

• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.

• Responsible for the overall management of the operation of the resort

• Any other duties assigned.

PREREQUISITIES:

Excellent revenue management skills with experience of budgets, P&L's and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired.

EXPERIENCE:

Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.