Phó bộ phận Tiền sảnh

OBJECTIVE:

- Work closely with Guest Service Manager/Front Office Manager to ensure that guests have memorable stay at the hotel.

- Manages and motivates front office teams in order to provide high quality services for guests.

- Ensures the department meets Le Club enrollment target and NPS.

- Understand well Reputation Performance Score and always lead the team to drive the score.

- Increases revenue through his/her sales efforts and by managing room revenues effectively

- Implements brands standards for front office operation.

RESPONSIBILITIES AND MEANS:

1. Customer relations:

- Maintains close relationships with guest through their stay in order to foster loyalty.

- Anticipates guest needs and takes them into consideration.

- Handles guest complaints if they have not been dealt with by team members and provides a rapid solution or consult to higher manager for suitable solutions for guests and resolve problem quickly on hands.

- Conveys the hotel’s image: apply Yen Tu greeting

2. Professional techniques/Production:

- Ensures that the hotel’s pricing is correctly applied (work closely with revenue and reservation manager)

- Keeps the databases up-to-date.

- Ensure that guest documentation and information is available and private compliant with Accor guidelines.

- Ensure that internal audit procedures are fully applied

- Fully understand PMS and Accor standards for front office operation

3. Team Management and Cross Departmental Responsibilities:

- Develops team members’ motivation and team spirit by creating a good working atmosphere

- Takes part in recruitment and training the team

- Organizes the welcome and integration of new team members

- Prepares and/or checks work schedules in line with occupancy forecast or hotel activities

- Carries out annual performance appraisals for team members and sets targets

- Draws up the training plan and follows up implementation

- Helps team members improve their skills and provides support for careers development.

- Applies labour legislation

4. Commercial/Sales:

- Trains the team to use and apply sales pitches, walk-in and room upgrade

- Sets the daily occupancy and average room rate targets for the team

- Ensures the brand and/or Group's loyalty program is promoted to guests and meet the target

- Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace

5. Management and Administration:

- Ensures that invoicing and cash operations procedures are respected

- Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)

- Draws up the annual budget for the department, analyses results and implements any corrective actions required

- Manages the department's headcount for optimum efficiency

- Is responsible for the efficient running of the department

6. Hygiene/Personal Safety/Environment:

- Ensures that the workplace remains clean and tidy

- Ensures the team members have a perfectly grooming standards as all time

- Applies and ensures application of the hotel's security regulations (in case of fire etc)

- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

- Is responsible for the safety of people and property in the area under his/her remit

- Professional and international working environment.

- Care about future career advancements

1. Bachelor’s Degree in Hospitality or related areas;

2. Strong user knowledge of Microsoft Outlook and Microsoft Office tools;

3. Experience in 5-star Hospitality required;

4. Strong background in hotel operations; (minimum of 3 years in hotel operations including at least 2 years as a Duty Manager position)

5. Strong experience with the setup and management of a Quality Management System;

6. Experience in partnering and working closely with different stakeholders at various levels

Please send your CV to email: Tin đã hết hạn

or visit to T&C office - Legacy Yên Tử MGallery by Sofitel - Uong Bi city, Quang Ninh province.