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Việc làm thêm
Guest Relations Manager (Local & Expat)
- Hạn nộp: 30/04/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Mô tả công việc
JOB SUMMARY
The Guest Relations Manager is responsible for overseeing all guest service operations to ensure the highest level of guest satisfaction and service excellence. This position reports directly to the General Manager and works closely with the Front Office Manager to enhance the overall guest experience and ensure smooth daily operations of the Guest Relations and Butler teams.
KEY RESPONSIBILITIES
- Ensure excellent guest service experience and maintain high service standards.
- Prepare daily and weekly VIP arrival reports and identify high-value guests.
- Handle guest complaints and concerns promptly and ensure effective resolution.
- Supervise and manage the daily operations of the Guest Relations and Butler teams.
- Develop and implement service procedures, policies and operational standards.
- Recruit, train, coach and develop team members to deliver exceptional service.
- Ensure effective coordination between guest services, reservations and other departments.
- Monitor and maintain communication systems including telephone and other telecommunication services.
- Welcome and assist guests during arrival, check-in and throughout their stay.
- Assist guests with travel arrangements, reservations, tours and airline bookings.
- Monitor guest feedback and implement improvements to enhance guest satisfaction and online reputation.
- Lead the team to improve service quality, guest loyalty and operational efficiency.
Quyền lợi được hưởng
Yêu cầu công việc
2. Minimum 3 years in similar position in same size resort
3. Strong administrative skills, along with excellent communication and negotiation skills.
4. Detailed knowledge of working practices of Front Office.
5. Computer literate.
6. Good health, mature and pleasant personality and neat appearance.
7. Able to cope with pressure.
8. Good English language skills.
9. Ability to communicate in Korean or Chinese is an advantage.
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Huỳnh Thúc Kháng, phường Mũi Né và Hàm Tiến, Tp. Phan Thiết, Tỉnh Bình Thuận-
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Awaken your sense of wonder at Centara Mirage Resort Mui Ne, an Explorer’s Playground themed resort overlooking the East Sea with discovery, entertainment, and joy at the heart of the experience. Follow in the footsteps of the Spanish maritime explorers who turned the resort into their playground, filling it with all their favourite items, activities and inspirations from their travels to create a fully-integrated resort for guests of all ages. Inspired by voyages of discovery, the resort offers 984 rooms and pool villas nestled amongst flower gardens on the gentle sloping hillside and along the tranquil coastline. Ideal for groups of friends and multigenerational holidays, spacious villas allow kids and adults to have fun and relax at their own pace while providing the space to come together as a family. In addition to the recreation pool complex, which features a lazy river, splash pad for kids, water play area with slides, and a cliff jumping pool, the resort offers thrilling experiences from dazzling shows and dining discoveries to sand dune excursions. Along with extensive recreational facilities, events spaces, and themed restaurants, Centara Mirage Resort Mui Ne creates a true sense of belonging as a family destination of fun and adventure a few hours east of Ho Chi Minh City.
Quy mô: 
Huỳnh Thúc Kháng, phường Mũi Né và Hàm Tiến, Tp. Phan Thiết, Tỉnh Bình Thuận
Thông tin liên hệ
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HR Department - Phòng Nhân sự -
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