Hoteljob MV: "Tôi Là Nhân Viên Khách Sạn": Xem Ngay

Hoteljob.vn ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)

1140 400
26149 1

Guest Service Manager

  • Hạn nộp: 30/08/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Thành Phố Phan Thiết - Bình Thuận
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Cập nhật
31/07/2023 17:33

Mô tả công việc

  • Report to EAM in charges of Room
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Prepare Weekly/daily VIP arrival and note any high paying guests
  • Take ownership of customers issues and follow problems through to resolution
  • Develop service procedures, policies and standards
  • Manage Guest Relations and Resort Butler Team operations during assigned shift
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Maintain an orderly workflow according to priorities
  • Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
  • Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
  • Establishes and maintains effective employee relations report directly to Director of Guest Service
  • Manages and monitors the operation of all equipment's, software, hardware and endure all units are working and installed properly
  • Greet the guest as they arrive, checks them in the hotels;
  • Foresee and respond to the needs of the guest at the same time hear and resolve their complaints.
  • Gives guest the best customer service during their stay to achieve Ranking of Trip Advisor
  • Assist the guest in activities like making reservation, setting up travel and tours and booking airline tickets.
  • Aside from making sure the guest satisfaction they are also in charge in reconstructing a store's sales and competence. They analyze feedback from customers.
  • Accountable for guiding a group of employees to enhance the eminence, the loyalty of customers, production and overall operations.

Quyền lợi được hưởng

As Company's policy.

Yêu cầu công việc

At least College degree in Hospitality Education.
At least 5 year experience in Tourism/Hotel field.
Fluent in speaking and writing English
Good looking.
Communication skills and strong relationship
Negotiation skills and managerial skills

Yêu cầu hồ sơ

Related documents will be advised by HR department.
Chia sẻ:
Tải lên từ máy tính

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • Huỳnh Thúc Kháng, phường Mũi Né và Hàm Tiến, Tp. Phan Thiết, Tỉnh Bình Thuận
  • Awaken your sense of wonder at Centara Mirage Resort Mui Ne, an Explorer’s Playground themed resort overlooking the East Sea with discovery, entertainment, and joy at the heart of the experience. Follow in the footsteps of the Spanish maritime explorers who turned the resort into their playground, filling it with all their favourite items, activities and inspirations from their travels to create a fully-integrated resort for guests of all ages. Inspired by voyages of discovery, the resort offers 984 rooms and pool villas nestled amongst flower gardens on the gentle sloping hillside and along the tranquil coastline. Ideal for groups of friends and multigenerational holidays, spacious villas allow kids and adults to have fun and relax at their own pace while providing the space to come together as a family. In addition to the recreation pool complex, which features a lazy river, splash pad for kids, water play area with slides, and a cliff jumping pool, the resort offers thrilling experiences from dazzling shows and dining discoveries to sand dune excursions. Along with extensive recreational facilities, events spaces, and themed restaurants, Centara Mirage Resort Mui Ne creates a true sense of belonging as a family destination of fun and adventure a few hours east of Ho Chi Minh City.

Thông tin liên hệ

Mã QR giới thiệu