Spa Receptionist | Nhân viên Lễ tân Spa

• Welcome, greet and assist guests throughout their Spa experience, ensuring a warm and professional service in line with Six Senses standards.
• Handle Spa reservations and guest inquiries via telephone, email and in person; check treatment availability and confirm appointments.
• Promote and recommend Spa treatments, wellness activities, packages, special promotions and retail products to guests.
• Provide guests with information about Spa treatments, facilities and services, and guide them through the Spa journey.
• Handle guest requests, special arrangements, cancellations and complaints in a professional and courteous manner.
• Perform cashiering duties, prepare guest bills and coordinate with the Front Office team regarding payments.
• Maintain and update guest profiles, reservation details and guest preferences in the booking system.
• Manage retail displays, monitor stock levels and conduct regular inventory checks.
• Ensure the cleanliness, hygiene and proper setup of the Spa reception area and related facilities.
• Prepare daily and monthly revenue reports, maintain the Spa logbook and ensure proper shift handovers.
• Follow Spa Standard Operating Procedures (SOPs), brand standards, and all security, health and safety regulations.
• Attend briefings and training sessions, support the Spa team and perform other duties as assigned by the Spa Manager.

• 100% salary during the probation period (2 months).
• Monthly allowance: VND 2,400,000.
• Competitive Service Charge.
• Seniority bonus.
• Attractive year-end and Lunar New Year bonuses.
• Social Insurance contribution based on 100% of salary.
• 24/7 personal accident insurance from the first working day.
• Annual home leave air ticket support.
• Relocation allowance.
• Staff accommodation provided.
• Uniforms and laundry service provided.
• Staff meals and transportation provided.
• Global training opportunities and career development with Six Senses & IHG.

• At least 1 year of experience in a similar position, preferably in a hotel or resort environment.
• Good knowledge of Spa operations, treatments and service procedures.
• Strong guest service, communication and problem-solving skills, with the ability to handle guest complaints professionally.
• Good command of spoken and written English.
• Proficiency in Microsoft Office applications and experience with PMS or reservation systems.
• Well-groomed, presentable and professional, with a positive attitude and a strong service mindset.
• Ability to work independently and as part of a team.
• Willingness to work shifts, including weekends and evenings as required.

Are you someone out of the ordinary?

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: careers-condao sixs**************
• Contact us via phone: 0914****** / 0914****** (Zalo)

Please note: Only shortlisted candidates will be contacted.