Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
1140
400
22114
1
Executive, Casino Services
- Đã tuyển xong
- Mức lương: Thỏa thuận
Thông tin cơ bản
Mô tả công việc
- Receive phone calls from external and internal guests with company standards.
- Assist guests with planning and booking of rooms, transportation, restaurant, spa, tour and golf via email and incoming calls.
- Manage incoming telephone inquiries and coordinate all aspects of reservations.
- Handle any request for amenities promptly and accurately. Details are shared with the concerned department or third party vendors accordingly.
- Understand and enforce company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to all room reservations. Process payments and send confirmation to guest.
- Fully knowledgeable about hotel guest rooms, room rates, amenities, casino programs, hotel facilities and services. Be ready to answer any questions from the guests throughout the booking process with right answer and offering appropriate solution for all issues.
- Resolve service concerns and make the decisions in relation to their requests.
- All reservation modifications are updated in the property management system immediately and accurately in case of any changes.
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
- Upselling by offering the guests additional services or special packages.
- Handle the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
- Assist and prepare in groups pre-arrival process and also prepare group rooming lists.
Quyền lợi được hưởng
- Professional and multicultural working environment
- Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
- Big scale project in central Vietnam
- Career Development Opportunity
Yêu cầu công việc
- Prior experience in a similar position is strongly preferred.
- Service-oriented or have prior experience in the service industry, especially in hotel, resort, airlines, and tourism industry.
- The ability to effectively communicate in English, both written and verbal including Mandarin/Cantonese or Korean, or Thai as a second language will be an added advantage.
- A good understanding of Microsoft packages including Word and Excel.
- Minimum High school diploma or equivalent.
- Able to perform shift work and work during public holidays.
Yêu cầu hồ sơ
Apply via HotelJob or Send your CV to email Tin đã hết hạn
Tải lên từ máy tính
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Quy mô: 1.000 - 4.999 ![]()
Tay Son Tay Hamlet, Duy Nghia Commune, Da Nang city, VietnamLocated on a beautiful stretch of coastline just 30km south of Da Nang, Hoiana has fantastic opportunities and competitive salaries across dozens of professions at every level. Take the next step in your career at one of Vietnam’s most sought-after resort developments.
Quy mô: 1.000 - 4.999 
Tay Son Tay Hamlet, Duy Nghia Commune, Da Nang city, Vietnam
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