FUSIONISTA

- Personal preferences, likes and dislikes are noted and stored securely in the profile of the customer's personal information

- Based on the preferences of guests, Fusionista will advise them within the first 2 days of their stay at the hotel

- Long-term guests will receive a Fusion Surprise to remember during their stay

- Regularly update and advise guests on hotel, spa and local activities, facilities, restaurants, etc.

- Typical of the hotel's service attitude in every contact- Meet and greet guests upon arrival or at breakfast the next day

- Comply with the requirements of the arrangement and storage of furniture in the living room to increase comfort

- Immediately implement a dynamic service remediation process if a guest mentions any dissatisfaction or discomfort.

- Create opportunities for guests to engage in meaningful conversations and connections

- Give directions to guests in a way that genuinely cares throughout their stay

- Create unexpected opportunities and delight guests with personalized and meaningful actions beyond expectations

- Daily communication with guests to build relationship and trust

- Post relevant and inspirational content on online communication channels according to the communication calendar

- Maintain a relationship with guests after they leave the hotel through personalized emails

- Maintain a relationship with guests after they leave the hotel through personalized emails

- Be the main contact in hosting and taking care of surveys and FAM Trips (acquaintance, marketing)

+ Full regime (Full insurance on salary)

+ In 2 months probation will receive full salary

+ Support 1 meal/ working day and free parking

+ Provide uniforms and free laundry service

+ 12 annual leave days

+ 8 days off / 1 month

+ Emulation activities, internal training

+ Periodic health check every year

+ Attractive service fee

+ Holiday and year bonus

+ Team building

- Degree in Tourism Management or related field

- Fluent communication in English or other languages ​​if available.

- Knowledge of hotel management programs and Microsoft office applications.

- Good communication, sales and customer service skills.

Address: 3 - 5 Suong Nguyet Anh, Ben Thanh Ward, District 1, Ho Chi Minh City

Email : Tin đã hết hạn

Phone: 028 39257 257 - Ext 132/133 (HR Department)