Hoiana Village Receptionist

• Prepares and processes all front desk activities, including check-in, check-out, service provision to ensure an optimal level of services and resident satisfaction.

• Provides warm welcome to all new residents and streamlines the check-in process.

• Handles resident inquiries and problems quickly, efficiently, courteously and in accordance with the Village Code of Conduct and housing policies.

• Provides courteous service to residents and responds promptly and tactfully to residents’ requests and enquiries during check-in.

• Programs and issues the right room key cards for the residents.

• Updates resident information accordingly into the Property Management System.

• Arranges room moves for resident as soon as the requests are approved by Village Management and room is available with proper documentation adhered.

• Takes immediate action against feedback and ensures residents are satisfied with services.

• Operates the telephone switchboard and answers all in-coming and out-going calls including internal communication.

• Reports and records repairs and maintenance requests.

• Adheres strictly to the standard operating procedures, internal rules and regulations, Code of Conduct and other policies of the Village and the department.

• Ensures admin building main entrance, lobby, reception desks and all furniture are kept clean, organized, and secure at all times.

• Ensures Front Office logbook is updated and followed up.

• Attends on shift rotation, communicates through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation.

• Maintains complete knowledge of all Village features/service, facilities, room types, room numbers, layout, location, policies, daily house count, expected arrivals/departures, room status, upcoming events.

• Support other administrative and operational activities.

• Professional and multicultural working environment
• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
• Big scale project in central Vietnam
• Career Development Opportunity

• Diploma in Hospitality, Business Administration, or a related field
• At least 1 year of experience in similar role in large-scale Hotels/Resorts or Staff Accommodation Facility is preferred.
• Effective verbal and written communication skills in English
• Good computer skills, including Microsoft Office (Word, Excel, Outlook)
• Must be able to work self-directed, handle a fast-paced, busy, under pressure and meet deadlines with attention to detail.
• Well organized, multitask, detail oriented, problem solving