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Front Office Supervisor - Legacy Yen Tu, Mgallery

  • Hạn nộp: 15/05/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2
Nơi làm việc
Thị Xã Uông Bí - Quảng Ninh
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Cập nhật
18/03/2023 08:42

Mô tả công việc

- To ensure all guest’s arrivals are welcomed & guest’s departures are bided farewell with hospitality atmosphere.

- Handle all complaints promptly with good attitude, then report to Duty Manager for all difficult cases.

- Frequently check guest’s satisfaction during their stay or upon departure. Always offer further actions if there are minus points affecting to their satisfaction

- Involve to carry out guest’s survey programs to collect as many feedbacks / comments as possible which is by either comment cards or online.

- Be knowledgeable & well-trained about all Accor’s loyalty programs

- Assist Front Office Manager in all departmental related matters & to be in charge of the department’s operations in Duty Manager’s absence.

- To be responsible & involve the team members in all promotional programs to maximize hotel revenues: Breakfast, happy hours, special of the day

- Involve daily/weekly/monthly training: establish training need, make training plan & manage scheduled training

- Ensure the group brand standards are followed and Enforce the SOPs’ implementation

- Ensure guest & employee safety, control hotel access (lobby entrance), elevator operation, react & report all incidents / accidents

- Coordinate with HK department to ensure all assigned rooms are ready for on-date arrivals, VIP amenities for VIPs

Quyền lợi được hưởng

  • Attractive local package
  • Joining an iconic property in a historical site.
  • Develop your talent trough learning programs by Accor Academy.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.

Yêu cầu công việc

  • Previous experience with Accor or Luxury hotel Chain
  • Minimum 1 years Experience in similar position.
  • Exceptional communication skills English and Vietnamese, verbally and written.

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Chế độ đãi ngộ5/10
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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô: 500 - 999
  • Yen Tu Special Nation Relic, Uông Bí, Quảng Ninh Province, Vietnam
  • https://www.legacyyentu.com/
  • Legacy Yen Tu - MGallery Boutique hotels with personality for a remarkable travel experience Prepare to be mesmerised in the heart of Truc Lam Zen Buddhism with Legacy Yen Tu, MGallery by Sofitel. Located in Uong Bi City City, within just one hour's driving from Ha Long Bay and Cat Bi Airport, its 13th-century design sets the scene for your holiday, meditation or incentive trip. The hotel is at the foot of Yen Tu Mountain, opposite Yen Tu Village with trekking and spiritual activities available. The entire hotel is designed with breath-taking elegance, featuring the historical, cultural and spiritual heritage of Tran Dynasty through traditional craftsmanship. Guests can indulge in a delightful selection of Vietnamese and international cuisine at Tho Quang Restaurant and Thien Quan Bar, or relax within the charming ambiance of Am Tue Tinh Wellness. The scared Yen Tu Mountain is the cradle of Truc Lam Zen Buddhism in Vietnam inherited the rich culture and historical spirit since Tran's dynasty. This is a ideal place for trekking as well as spiritual tourism with natural forest and beautiful landscape.

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