Reservation Agent | Nhân Viên Đặt Phòng

Hạn nộp: 30/12/2023
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Giờ hành chính

Loại hình
Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
25/12/2023 17:10

Mô tả công việc

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Quyền lợi được hưởng

Salary and attractive compensation benefits.
Accommodation provided.
Entitle three (3) meals per day including meals on the weekly days off.
Entitle benefits of uniform and laundry service for uniform.
Participate in the associate activities.
Entitle the Hotel’s training and development programs.
Entitle medical and 24 hour accident insurance plan. Comply with government health and social insurance plan.
Entitle the round trip economy air ticket or ferry between hometown and Phu Quoc when commencement and completion of the Labor Employment Contract.
Entitle 5 working days/week – 2 days off/week.
Entitle annual allowance of transportation for home visit

Yêu cầu công việc

Education Technical, Trade, or Vocational School Degree
Related Work Experience At least 2 years of related work experience
Supervisory Experience No supervisory experience is required

Yêu cầu hồ sơ

Please send your updated CV to our email or apply on Hoteljob

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Khách sạn JW Marriott Phú Quốc Emerald Bay

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Quy mô:
Khu Du Lịch Sinh Thái Bãi Khem, TP Phú Quốc, Tỉnh Kiên Giang
https://www.jwmarriottphuquocresort.com/
JW Marriott Hotels & Resorts is Marriott International’s luxury brand that consists of 57 exceptional properties in gateway cities and distinctive resort locations around the world. These hotels are warmly authentic, putting guests at ease in an environment of relaxed elegance and effortless luxury.