SHADOW LOUNGE - F&B STORE SUPERVISOR

### **Customer Service Duties**

- Maintains customer service standards and follow up with the operation.

- Builds and maintains good relationship with the team and customers.

- Ensures quality service of food and beverage.

- Answering questions from the guests about food and beverages.

- Supervise the daily operation.

### **Company Duties**

- Fully in charge during the Manager’s absence.

- Assists the Manager with the team training.

- Lead by example, motivated the team to achieve service standards.

- Assists the Manager to supervise, assist the team during daily operation.

- Insures the area is clean and tidy at all times.

- Following the Training Manual

- Maintains hygiene standards.

# **About Bakes**

Bakes is part of TLC, our hospitality company that creates, owns, and operates a collection of thoughtful food, beverage, and lifestyle brands. Each is inspired by a surprising idea and simple focus on genuine connections between staff, customers, and partners.

**BAKES** is patisserie in Ho Chi Minh that believes pastry should be like *love*: exciting, thoughtful, honest. We produce daily pastries, baked goods, birthday cakes and supply some of your favorite brands such as Phuc Long, Blank, The Coffee Beans, GS25.

Our first store is located around the Turtle Lake. Our second location is opening beginning of February in Thao Dien.

## Compensation

- Hourly salary

- Yearly bonus

- Discount at our stores.

- Monthly vouchers to enjoy drinks/pastries in our stores.

- Yearly health check (after 12 months worked with us)

- Training & Development

- Engagement activities

## Skillsets

- Team spirit

- Friendly and professional customer service skills

- Previous experience in hospitality in a role leading a team

- Positive energy and solution-solving mindset

- Ability to work with a flexible schedule and weekends

- Fluent in Vietnamese, good English