Operation Manager

# Responsibilities

### Leadership

- Identify training needs and develop training plans to ensure a perfect operation and service aligned with our brands concept and vision.

- Conduct regular training and develop SOPs.

- Work closely with our HR to develop growth plan for our team and foster a company culture.

- Lead and develop the store managers and supervisors under you.

- Ensure proper training and knowledge of the team for upcoming projects and campaigns.

### Company growth

- Support the ways of business development.

- Lead and execute operations to achieve daily targets.

- Participate in the development of new brands/locations by working together with our Operation team, Brand Manager, Marketing team, and Project Manager on the execution.

### Sales

- Meet financial goals on delivery and up-selling.

- Suggest ways to take our customer service to the next level.

### Operation

- Maintain and reinforce health and hygiene practices and standards.

- Reinforce organized, clean and good looking stores. Propose improvements when needed.

- Work closely with the team on the development of seasonal campaigns such as Mid-Autumn Festival, Christmas, etc.

# **Compensation package**

- Salary based on experience and skill sets

- Social Security and Health Insurance

- Yearly bonus

- Paid leave and free days based on level

- Learning and development stipend (classes, museum trips, volunteer work)

- Company trips

- Previous experience in hospitality operations with minimally 3 to 5 years of experience in a managing role.

- Previous experience leading a team.

- Meticulous and well-organized.

- Ability to work full time with a flexible schedule.

- A passion in customer service.

- Fluent English is a must, Vietnamese is a plus.

Or contact Zalo: 0909621700