General Manager - Wrap&Roll

- Oversee the day-to-day operations of 7 outlets, ensuring smooth and efficient workflow.

- Develop and implement operational policies and procedures to optimize productivity, maintain consistency, and enhance customer satisfaction.

- Monitor and analyze key performance indicators (KPIs) such as sales, costs, and profitability, and take appropriate actions to achieve financial targets.

MARKETING OVERSIGHT:

- Work closely with the marketing team to develop and execute effective marketing strategies to drive brand awareness, increase footfall, and maximize revenue.

- Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and make data-driven decisions.

- Ensure consistent brand messaging and visual identity across all outlets and marketing channels.

FOOD AND BEVERAGE EXECUTION:

- Maintain high standards of food and beverage quality, presentation, and service delivery across all outlets.

- Collaborate with the Brand Chef to develop and update menus that align with customer preferences, culinary trends, and the brand concept.

- Regularly review and optimize inventory management processes to minimize waste, control costs, and ensure an adequate supply of ingredients.

STAFF LEADERSHIP AND DEVELOPMENT:

- Recruit, train, and develop a high-performing team, including managers, chefs, and front-of-house staff.

- Foster a positive work environment, ensuring effective communication, teamwork, and employee engagement.

- Conduct regular performance evaluations, provide constructive feedback, and identify training needs to enhance staff skills and maintain service excellence.

CUSTOMER SERVICE EXCELLENCE:

- Maintain a strong customer-centric approach, ensuring exceptional service standards and outstanding guest experience.

- Address customer concerns and resolve issues promptly and effectively.

- Monitor customer feedback, reviews, and ratings, take action to continuously improve service quality and guest satisfaction.

- Discussed in the interview

- Demonstrated ability to oversee multiple outlets and manage complex operations.

- Excellent leadership skills, with the ability to inspire and motivate teams to achieve operational and customer service excellence.

- Solid knowledge of marketing strategies and experience in overseeing marketing initiatives.

- Exceptional organizational and time management skills to prioritize and manage multiple tasks simultaneously.

- Strong financial acumen and ability to analyze financial data, control costs, and drive profitability.

- Excellent interpersonal and communication skills to build relationships with staff, customers, and suppliers.

- Knowledge of food safety and hygiene regulations.

- Flexibility to work evenings, weekends, and holidays as required by the business.