Quality Manager / Assistant Quality Manager

Managing Quality Assurance Goals

• Coaches managers on adopting the Total Quality Management leadership style.

• Conducts monthly audit to ensure compliance with company and brand standards

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Assists with regional and/or company-wide implementation of company best practices.

• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Managing Quality Tools

• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.

• Uses data collection methods to compile, display, track, and analyze defect trends.

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

• Analyzes issues and identifies trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Models service behaviors that meet or exceed guest expectations.

Report to General Manager

• Accommodation provided (Single room)
• Offered three (3) meals per day including meals on the weekly days off.
• Offered uniform and laundry service for uniform.
• Joined in the associate activities.
• Joined in the Hotel’s training and development programs.
• Joined in medical and 24 hour accident insurance plan. Comply with government health and social insurance plan.
• Offered the round trip economy air ticket or ferry between hometown and Phu Quoc for commencement and completion of the Labor Employment Contract.
• 5 working days/week - 2 days off/week.
• Offered annual allowance of transportation for home leave.
• Offered 12 vacation days/year.
• Comply with Government Public Holidays.
• Others to be discussed during interview

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.