[Melia Vinpearl Phu Quoc] Guest Relation Officer

2. Solve any guest complaint, follow up through the stay and farewell.

3. Prepare the guest courtesy order for amenities or special requests.

4. Promote hotel’s activities and events.

5. Actively promote TripAdvisor, social media and guest quality questionnaire.

6. Performs daily courtesy calls to the guests.

7. Keeps a record of courtesy calls, gift always, complaints, etc.

8. Prepares welcome letters and ensures the signature of General Manager, Hotel Manager or Gex Director.

9. Provokes the encountered with the guests in order to stablish conversations regarding the stay.

10. Join the briefing when Guest Service Manager is not available.

11. Ensure an efficient reception experience for Guests, including check in/out, and complete

audit procedures, as required.

12. Attend the Executive Lounge and Executive Floor Reception.

13. Ensure that GEX Director is kept fully aware of any relevant feedback from guests and, or, other departments.

14. Demonstrate a high level of customer service at all times.

15. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.

1. Social insurance contributions as per labor law.
2. PVI insurance coverage after 6 months.
3. Professional and friendly working environment.
4. Opportunities for career development and learning from industry experts.
5. Attractive welfare benefits and advancement opportunities.
6. Home visit allowance

1. EDUCATION AND TRAINING: College degree or above
2. Hotel management specialty or tourism specialty
3. LANGUAGE: Good English or Korean, written & spoken.

Please send your CV via email: Recruitment.mvppq_a_melia.com

For further information, please contact: Mr. Bao 0942973955 (Zalo)