Transportation Supervisor

Position Summary: The Transportation Supervisor is responsible for overseeing the day-to-day operations of the VIP transportation services provided to guests. This role involves managing a team of drivers, coordinating transportation schedules, ensuring vehicles are well-maintained, and providing exceptional service to guests. The Transportation Supervisor works closely with the Front Desk Manager to align transportation services with overall guest service objectives and ensure a seamless experience for all visitors.

Key Responsibilities:

• Supervise and coordinate the daily activities of the transportation team, including scheduling and dispatching drivers.
• Monitor driver performance and discipline.
• Coordinate VIP bookings with Rewards Club/ Business Development team.
• Ensure all guest transportation needs are met in a timely and efficient manner, including airport pickups, local transfers, and special event transportation.
• Maintain a high standard of vehicle cleanliness, safety, and maintenance, coordinating with the maintenance department as needed.
• Train, mentor, and monitor the performance of drivers to ensure they provide excellent service and adhere to company policies.
• Handle guest inquiries, requests, and complaints related to transportation services, escalating issues to the Manager when necessary.
• Monitor and manage the transportation budget, ensuring cost-effective use of resources while maintaining service quality.
• Prepare and maintain accurate records of transportation activities, including logs, schedules, maintenance records, and guest feedback.
• Coordinate with other departments, particularly the Rewards Club/ Business Development team, to ensure transportation services are aligned with guest service standards and event schedules.
• Ensure compliance with all local regulations related to transportation services, including vehicle licensing and driver certifications.
• Ensure SOP compliance across all drivers.
• Maintain service quality and brand standards.
• Develop and implement safety protocols for the transportation team to ensure the well-being of guests and colleagues.
• Provide reports to the Front Desk Manager/ Marketing Manager on transportation service performance, guest feedback, and operational efficiency.
• Assist in planning and executing transportation logistics for special events, VIP guests, and high-volume periods.
• Maintain open communication with the Front Desk Manager and other relevant departments to ensure smooth operations.

CV in English

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