Resort Manager
- Hạn nộp: 30/06/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
Mô tả công việc
• Drive the overall operations of the resort and ensure achievement of revenue targets and business objectives.
• Analyze guest satisfaction trends and service issues, taking action for continuous improvement.
• Execute strategic initiatives as aligned with the General Manager’s business plan.
• Oversee operational excellence by coordinating with Department Heads and delegating responsibilities as appropriate.
• Monitor resort performance in areas such as profitability, guest experience, staffing, and service quality.
DUTIED AND RESPONSIBILITIES:
1. Delegates to other members of the management team and Department Heads in the interest of improving standards of service, the profitability of the Resort and the general working environment of all members of staff.
2. Ensures the effective and efficient implementation of all policies and procedures throughout the Resort
3. Reinforces the attainment of Resort profit and operation objectives, and ensures the efficient running of the operations.
4. Monitors quality of products and services together with Heads of Department in consultation with the General Manager.
5. Assists in interviewing/recruiting management of the Resort as assigned by the General Manger.
6. Ensures that all Heads of Department are performing their duties in accordance with policies and procedures.
7. Supports in training and staff engagement activities arranged by Human Resources Department, including guest’s activities arranged by operations departments.
8. Ensures staffing levels are maintained as per manning guide.
9. Constantly strives to improve productivity, efficiency and courtesy of all staff to meet or exceed guest’s expectation.
10. Monitors all activities, follows up trends of business which affect the Resort’s occupancy, and food & beverage business.
11. Welcomes VIPs personally or on behalf of the General Manager.
12. Maintains a high profile throughout the Resort in front and back of house areas, including reviewing logbooks daily, setting up complimentary rooms and transportation, and monitoring cleanliness in all areas, Resort costs, rooms status, forecasts, no shows and over booking.
13. Facilitates activities as discussed in the operations meetings to ensure the smooth running of the Resort.
14. Maintains level of confidentiality and to make sure that none of confidential matter will be disclosed. The Resort requires that no confidential information concerning the Resort or the company be divulged without prior consent.
Quyền lợi được hưởng
Yêu cầu công việc
- Vietnamese national or expatriate with extensive Vietnam hospitality experience.
- Proven 5-year experience in large-scale resort operations (minimum 1,000 rooms).
- Deep understanding of rooms division and revenue management.
- Proficiency in hotel systems: PMS, RMS, Opera, etc.
- Strong interpersonal, leadership, and communication skills.
- Excellent command of English (spoken and written); other languages are a plus
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Quy mô:
Huỳnh Thúc Kháng, phường Mũi Né và Hàm Tiến, Tp. Phan Thiết, Tỉnh Bình Thuận
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Awaken your sense of wonder at Centara Mirage Resort Mui Ne, an Explorer’s Playground themed resort overlooking the East Sea with discovery, entertainment, and joy at the heart of the experience. Follow in the footsteps of the Spanish maritime explorers who turned the resort into their playground, filling it with all their favourite items, activities and inspirations from their travels to create a fully-integrated resort for guests of all ages. Inspired by voyages of discovery, the resort offers 984 rooms and pool villas nestled amongst flower gardens on the gentle sloping hillside and along the tranquil coastline. Ideal for groups of friends and multigenerational holidays, spacious villas allow kids and adults to have fun and relax at their own pace while providing the space to come together as a family. In addition to the recreation pool complex, which features a lazy river, splash pad for kids, water play area with slides, and a cliff jumping pool, the resort offers thrilling experiences from dazzling shows and dining discoveries to sand dune excursions. Along with extensive recreational facilities, events spaces, and themed restaurants, Centara Mirage Resort Mui Ne creates a true sense of belonging as a family destination of fun and adventure a few hours east of Ho Chi Minh City.
Thông tin liên hệ
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HR Department - Phòng Nhân sự
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