FO - Guest Service Agent

• Welcome guests in a courteous, friendly, and professional manner upon arrival and departure.
• Assist guests with check-in and check-out procedures in accordance with hotel standards.
• Introduce hotel facilities and services, and support guests with requests throughout their stay.

2. Administrative & Front Office Operations 

• Register guests, update guest information in the Property Management System (PMS), and complete accommodation declarations in compliance with local regulations.
• Verify reservations, assign suitable room categories, and recommend room upgrades based on guest needs.
• Process payments, issue invoices, and manage guest deposits and refunds accurately.

3. Information & Guest Service Support

• Provide information regarding hotel facilities, promotions, activities, shuttle services, tours, and local attractions according to guest preferences.
• Guide guests on the use of hotel facilities and services.
• Assist guests in booking internal services and coordinate with relevant departments to fulfill guest requests.

4. Handling Guest Requests & Complaints 

• Receive and handle guest requests, feedback, and complaints promptly with a positive and professional attitude.
• Escalate incidents or complex issues to the Supervisor or Manager for timely resolution.

5. Communication & Interdepartmental Coordination

• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service.
• Conduct proper shift handovers and communicate important information accurately to maintain service continuity.

6. Other Duties 

• Participate in training programs to enhance professional knowledge and service skills.
• Maintain a professional appearance and grooming standards in accordance with hotel policies.
• Perform other duties as assigned by supervisors and adapt to operational requirements when necessary.

• Working 5.5 days per week.
• Full salary and service charge provided during the probation period.
• Competitive salary, with staff accommodation or transportation allowance provided.
• Full benefits including insurance, annual leave, and holiday bonuses.
• Relocation support and annual home visit benefits.
• Annual Leave: 12 days of annual leave, with 1 additional day added each year.
• Employee Birthday: one paid day off and birthday gift.

• Diploma, College, or Bachelor's degree in Tourism, Hospitality, Hotel Management, Foreign Languages, or related fields.
• Preferably 6 months to 1 year of experience in a Front Desk/Receptionist position at a 3–5-star hotel or resort.
• Fresh graduates are welcome and may be trained if they demonstrate a positive attitude and good language skills.
• Good communication skills in both Vietnamese and English; additional foreign language skills are an advantage.
• Proficient in hotel management systems such as Opera.
• Knowledge of check-in/check-out procedures, reservation handling, payment processing, and guest complaint resolution.
• Professional appearance with courteous, friendly, and service-oriented communication skills.
• Strong problem-solving skills and the ability to handle guest situations effectively.
• Good teamwork skills and the ability to coordinate efficiently with related departments.
• Willingness to work shifts, including weekends and public holidays.

• Join us and grow your career with WorldHotels Long Beach Resort Phu Quoc!
• Apply now: careers[a còng]worl********************
• Hotline: 0383******
• Address: 152 Tran Hung Dao Street, Cua Lap Duong To Hamlet, Phu Quoc Special Zone, An Giang Province, Vietnam