Quality & Continuous Improvement Manager (QCI Manager)

Hạn nộp: 25/10/2025
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thành Phố Hạ Long - Quảng Ninh

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Quản lý, điều hành

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
24/10/2025 21:33

Mô tả công việc

The QCI Manager is responsible for leading the Quality and Continuous Improvement process and culture within the resort.
Directing and leading the Quality and Continuous Improvement process and culture within the Resort.
Creating, cultivating, and leading the Quality standards, guest experience, and employee engagement strategies.
Leading and instilling a culture of quality standards compliance, highest delivery of Guest experience, and effective training within the Resort.
Executing the IHG GuestLove process and driving the culture throughout the entire Resort.
Leading in the collation of data from multiple sources such as GuestLove, social reviews, guest comment cards, direct feedback, and other sources of information.
Analyzing this data and disseminating and working with relevant HODs to propose action plans to mitigate identified issues and propose improvements for them.
Driving Luxury Experiences to guests.
Fully managing the Guest Service Center of InterContinental Halong Bay Resort.
Supporting the Director of Operations to provide guidance to the Guest Service Centre.
Being fully conversant on the Resort Guest Service Centre operations and working with the Director of Operations to oversee process, policies, and SOPs of the department.
Leading operation support to continually review and guide renovation to SOPs.
Developing SOPs through Process Mapping among other tools at the Resort.
Implementing procedures which enhance the guest experience.
Maintaining a high level of product and service knowledge and ensuring all employees meet the InterContinental Brand expectations.
Extracting and sharing current and historical data as well as all aspects of the IHG GuestLove System.
Driving and executing the monthly GuestLove meetings with effective action plans and improvements to be implemented as per deadline, overall results are measured and achieved.
Driving and executing the monthly meetings with effective action plans and improvements to be implemented as per deadline, overall results are measured and achieved.
Driving awareness on the competition with regards to Luxury guest experience both locally, regionally, and nationally across Resorts within and out of IHG.
Frequently attending Operational briefings on Quality and Continuous Improvement and results achieved to instill within the employee culture of IHG’s vision and company direction and strategies

Quyền lợi được hưởng

Competitive salary / Mức lương hấp dẫn
At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
13th month salary/ Chế độ thưởng thường niên (lương tháng 13)
Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.

Yêu cầu công việc

Minimum 3 years of general management experience in a high-level operations role, or an equivalent combination of education and experience.
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
Must speak fluent English
Other languages preferred

Yêu cầu hồ sơ

Send your resume to our recruitment email or apply through hoteljob.vn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

InterContinental Ha Long Bay Resort & Residences

Theo dõi

Chat

Quy mô:
Halong Marina, phường Hùng Thắng, Hạ Long, Quảng Ninh
In the historic Ha Long Bay, the first InterContinental seaside resort in Northern Vietnam, InterContinental Ha Long Resort & Residences, continues the legacy of the world's biggest luxury hotel family, which spans seven decades. Refresh your CV today and join our team to embrace your future professional path.