Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
FO - Airport Representative
- Đã tuyển xong
- Mức lương: Thỏa thuận
Thông tin cơ bản
Mô tả công việc
- Receive the daily guest arrival list and transportation summary, confirm flight details, number of guests, and assigned vehicle type.
- Be present at the airport at least 30 minutes before flight arrival; check name board, uniform, hotel signage, and welcome materials.
- Greet guests at the arrival gate with a professional and friendly attitude, introduce yourself and the hotel.
- Assist guests with customs or luggage handling when necessary, ensuring they feel well cared for and attended to.
- Escort guests to the assigned vehicle, assist with luggage loading, and verify the guest list with the driver.
- Notify the Front Office team through the internal communication channel once the guest departs from the airport to prepare for a smooth check-in.
- Record and report any irregularities such as flight delays, changes, lost luggage, VIP arrivals, or special requests.
- Monitor the daily departure list and coordinate with Bell Service, Guest Relations, and Drivers to arrange proper transfer schedules.
- Contact guests or relevant departments to confirm flight time and pick-up arrangements.
- Assist departing guests at the airport with check-in procedures, baggage declaration, and problem resolution if needed.
- Ensure guests feel comfortable and well taken care of before leaving the destination.
- Prepare and submit daily reports on guest arrivals and departures, special cases, and guest feedback.
- Update flight information and special requests in the Opera system and share with the internal communication group.
- Support the coordination and welcoming of group arrivals, MICE guests, and VIPs as directed by the Supervisor or Duty Manager.
Quyền lợi được hưởng
- Working 5.5 days per week.
- Full salary and service charge provided during the probation period.
- Competitive salary, with staff accommodation or transportation allowance provided.
- Full benefits including insurance, annual leave, and holiday bonuses.
- Relocation support and annual home visit benefits.
- Annual Leave: 12 days of annual leave, with 1 additional day added each year.
- Employee Birthday: one paid day off and birthday gift.
Yêu cầu công việc
- College or University degree in Hotel Management or a related field.
- Proficient in Microsoft Excel, Word, PowerPoint, and other relevant office applications.
- Minimum 2 years of experience as a Duty Manager or higher position in a 5-star hotel.
- Strong knowledge and hands-on experience with OPERA PMS, with good understanding of CRS and Channel Manager systems.
- Preferably with experience working in an international or global hotel brand environment.
Yêu cầu hồ sơ
- Apply now: careers[a còng]worl********************
- Hotline: 0383******
- Address: 152 Tran Hung Dao Street, Cua Lap Duong To Hamlet, Phu Quoc Special Zone, An Giang Province, Vietnam
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152 Trần Hưng Đạo, Xã Dương Tơ, Phú Quốc, Kiên GiangWorldHotels™ is a curated collection of independent upscale and luxury Resorts in remarkable destinations around the world. Part of BWH® Resorts, a global hospitality group with more than five decades of experience, WorldHotels celebrates the spirit of independence by connecting guests with authentic service, meaningful experiences, and a genuine sense of place - grounded in quality, individuality, and sustainable hospitality. WorldHotels Long Beach Resort Phu Quoc is located in the heart of Phu Quoc Center along the island's most sought-after stretch of Long Beach. With 465 Modern Rooms spanning garden-view retreats, elegant sea-view rooms, and panoramic ocean-view suites, the resort also features 2 Restaurants, 2 Bars, 2 Cafés, 4 Swimming Pools, PearlSense Spa, a Fitness Centre, and 3 Family-Friendly Outlets - a complete coastal sanctuary for every traveller. At WorldHotels Long Beach Resort Phu Quoc, we believe that people are at the heart of every exceptional experience. Guided by our Earth, People, and Community (EPC) commitment, we are dedicated to caring for our people and the communities we serve - creating an environment where you are challenged to grow, inspired to excel, and supported every step of the way
Quy mô: 
152 Trần Hưng Đạo, Xã Dương Tơ, Phú Quốc, Kiên Giang
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