Hotel manager - Quản lý khách sạn

Primary Responsibilities

Business Performance

• Support the annual budgeting process and financial forecast for the operations departments

• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines

• Analyze monthly P&L and month-end reports, identify deviation from business plan goals

• Gather and report financial information to the General Manager

Operation

• Develop, recommend, implement and manage the operational department’s annual and long term goals

• Conduct daily briefing with management on current key activities

• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations

• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary

• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction

• Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention

• Represent the Brand in projecting a credible image to the market, residents and colleagues alike

• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives

• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines

• Be visible around the hotel and show an active interest in our colleagues’ welfare

• Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative

• Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications

Team Management

• Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers

• Assist General Manager with interviews, selection and recruitment of operations departments management team

• Identify and develop team members with potential

• Conduct performance review and manages performance issues that arise within the operations departments management team

• Constantly monitor team members performance, attitude and degree of professionalism

Main Complexity/Critical issues in the Job

Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance

Attractive income package

   Mức thu nhập hấp dẫn

Professional working environment with many opportunities for career advancement

   Môi trường làm việc chuyên nghiệp cùng nhiều cơ hội thăng tiến

Receive 100% salary and service charge from the probation period

   Hưởng 100% lương và phí phục vụ từ thời gian thử việc

Participate in social insurance from the probation period, plus supplementary insurance for employees

   Tham gia bảo hiểm từ thời gian thử việc, kèm bảo hiểm bổ sung cho người lao động

Training and development under Accor’s training programs

   Được đào tạo và phát triển theo chương trình đào tạo của Accor

Other Heartist benefits according to Accor programs

   Quyền lợi khác của Heartist theo chương trình của Accor

• Strong leadership, interpersonal and training skills

• Ability to lead expatriates and local colleagues effectively

• Excellent communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

• Bachelor’s Degree from a reputable hospitality school preferred

• At least 2 years of experience in a similar capacity (HM/EAM) or General Manager

• High degree of professionalism with strong understanding of hotel operations and business acumen

• Excellent reading, writing and oral proficiency in Vietnamese & English

• Strong working knowledge of MS Excel, Word, & PowerPoint