Spa Supervisor - Giám sát Spa - Movenpick Resort Cam Ranh

1. Position Overview

The Spa Supervisor oversees the daily operations of the spa, ensuring exceptional guest experiences, high service standards, and smooth coordination between spa team members. This role includes supervising therapists, maintaining facility readiness, managing training, driving sales, and upholding Mövenpick's brand values.

The Spa Supervisor must lead by example with warmth, professionalism, and a strong commitment to guest satisfaction.

2. Key Responsibilities

A. Planning & Organizing

• Ensure spa facilities, treatment rooms, and equipment are always in excellent condition and fully operational
• Supervise daily schedules, therapist allocations, and operational checklists.
• Conduct regular briefings and ensure team awareness of spa promotions, guest profiles, and daily activities.
• Maintain stock levels and manage inventory for treatment products and operational supplies.
• Support the development of new procedures and stay updated with innovations in the spa industry.
• Handle guest feedback and complaints calmly and professionally.

B. Operations

• Ensure all treatments follow Mövenpick’s standards of excellence
• Monitor service quality and guest satisfaction; lead corrective actions when necessary.
• Drive spa sales through upselling, product knowledge, and service communication.
• Conduct on-the-job training and ensure all therapists are competent and certified in treatments.
• Maintain hygiene, cleanliness, preventive maintenance, and grooming standards.
• Support the team during peak hours by performing treatments when required
• Ensure compliance with safety, emergency procedures, and spa operation manuals.

C. Administration

• Maintain SOP adherence and documentation.
• Track performance targets, sales results, and customer satisfaction goals.
• Coordinate communication with Rooms Division Manager and related departments.
• Ensure accurate reporting, attendance records, and participation in meetings.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
• Competitive salary and service charge based on experience and ability.
• Top-tier service charge and 100% salary during the probation period.
• Offer accommodation and meals for candidates from other provinces.
• Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
• 24/7 insurance coverage from the first day of probation.
• Full benefits under labor laws.

Requirements:

• Minimum 2–3 years of experience as a Spa Therapist, with at least 1 year in a supervisory or senior role.
• Certification in massage therapy or wellness treatment techniques.
• Experience in luxury hotels or hospitality spa operations preferred.

 If you are interested, please contact our Recruitment team via:

• Apply to via hoteljob.vn.
• Submit CVs to email: Nhatminh.truong(a.còng)movenpick.com |Linh.hoang(a.còng)accor.com
• Submit Cvs at the security gate of Mövenpick Resort Cam Ranh
• Submit CVs to via Zalo : 0905 424 737 ( Ms.Minh )

*Note that ONLY shortlisted candidates will be contacted.