Officer, Workforce

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Time Attendance and Leave Managing:

• Process and ensure the accuracy of full-time employee and Casual Time and Attendance in Workforce system.
• Maintain and update all types of leave to ensure accuracy of leave in the workforce system.
• Prepare and accurate monthly leave balance report and other reports following the request from time to time by Line Manager and Department.

2. Scheduling & Allocation:

• Create optimal work schedules, manage leave requests, and ensure adequate coverage to ensure business demand and the other requirements adherence
• Effective management and problem solving on any issues relating to last minute changes in business requirements.

3. Workforce Planning & Analysis

• Collect historical trends and forecast head count needs and optimized scheduling
• Analyze and interpret past and current workload data to determine staffing needs, create accurate schedules and ensure business demands are met
• Plan for the impact of gaming & non-gaming campaigns, and seasonality to ensure adequate staffing for anticipated workloads.
• Analyze intra-day, daily, weekly and monthly results, including documentation of reporting requirements for new and revisions to existing reports

4. Other General Duties:

• Ensure all employees receive prompt, efficient and courteous answers at all times including verbal communication and written communication.
• Act in accordance with and administer established policies and procedures appropriately.
• Comply with all the Company's regulations and policies from time to time (including, but not limited to Internal Labor Regulations, Code of Conduct, Internal policies)
• Other duties as may be required from time to time by Line Manager and Head of Division.

• Professional and multicultural working environment
• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
• Big-scale project in central Vietnam
• Career Development Opportunity

• At least 2 years experience in Workforce or related background
• Bachelor’s Degree in Economic and/or Data Analysis major is preferred.
• Fluent in English communication (both written & spoken);
• Experience in workforce management processes and tools, reporting and analysis, problem/issue identification, documentation, tracking and resolution.
• Strong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquette
• Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
• Capability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
• High level of integrity and professionalism, accountable and reliable
• Strong attention to detail
• Ability to utilize problem-solving techniques