Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
FO - Service Center Agent
- Hạn nộp: 23/08/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Mô tả công việc
- Answer and manage all incoming and outgoing calls in a courteous, professional, and timely manner.
- Process and coordinate guest requests (housekeeping, engineering, F&B, concierge, transportation, etc.) through the hotel system.
- Record and monitor guest requests to ensure timely follow-up and completion.
- Provide accurate information regarding hotel facilities, services, promotions, and local attractions.
- Handle wake-up call services and ensure accuracy and punctuality.
- Respond to guest inquiries, complaints, and emergency situations calmly and efficiently, escalating when necessary.
- Maintain clear and effective communication with all hotel departments to ensure smooth operations.
- Update and maintain guest profiles and request logs in the system.
- Support emergency communication procedures in accordance with hotel policies.
- Uphold brand standards and service excellence at all times.
Quyền lợi được hưởng
- Working 5.5 days per week.
- Full salary and service charge provided during the probation period.
- Competitive salary, with staff accommodation or transportation allowance provided.
- Full benefits including insurance, annual leave, and holiday bonuses.
- Relocation support and annual home visit benefits.
- Annual Leave: 12 days of annual leave, with 1 additional day added each year.
- Employee Birthday: one paid day off and birthday gift.
Yêu cầu công việc
- Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field is preferred.
- Minimum 1–2 years of experience in Front Office, Guest Service, or Call Center within a hotel/resort environment.
- Excellent communication skills in English (both spoken and written); additional languages are an advantage.
- Strong telephone etiquette and customer service mindset.
- Proficient in hotel systems (PMS, call management systems); Opera knowledge is an advantage.
- Ability to multitask and remain calm under pressure.
- Good teamwork skills and a positive, service-oriented attitude.
- Willingness to work shifts, including weekends and public holidays.
Yêu cầu hồ sơ
- Apply now: careers[a còng]worl********************
- Hotline: 0383******
- Address: 152 Tran Hung Dao Street, Cua Lap Duong To Hamlet, Phu Quoc Special Zone, An Giang Province, Vietnam
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
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152 Trần Hưng Đạo, Xã Dương Tơ, Phú Quốc, Kiên GiangWorldHotels™ is a curated collection of independent upscale and luxury Resorts in remarkable destinations around the world. Part of BWH® Resorts, a global hospitality group with more than five decades of experience, WorldHotels celebrates the spirit of independence by connecting guests with authentic service, meaningful experiences, and a genuine sense of place - grounded in quality, individuality, and sustainable hospitality. WorldHotels Long Beach Resort Phu Quoc is located in the heart of Phu Quoc Center along the island's most sought-after stretch of Long Beach. With 465 Modern Rooms spanning garden-view retreats, elegant sea-view rooms, and panoramic ocean-view suites, the resort also features 2 Restaurants, 2 Bars, 2 Cafés, 4 Swimming Pools, PearlSense Spa, a Fitness Centre, and 3 Family-Friendly Outlets - a complete coastal sanctuary for every traveller. At WorldHotels Long Beach Resort Phu Quoc, we believe that people are at the heart of every exceptional experience. Guided by our Earth, People, and Community (EPC) commitment, we are dedicated to caring for our people and the communities we serve - creating an environment where you are challenged to grow, inspired to excel, and supported every step of the way
Quy mô: 
152 Trần Hưng Đạo, Xã Dương Tơ, Phú Quốc, Kiên Giang
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