General Manager

Business Performance

• Discuss with Vice President Operations and establish operating budget and financial forecast for the hotel

• Lead and guide the budgeting process of individual department and adhere to the established guidelines

• Analyze monthly P&L and month-end reports, identify deviation from business plan goals

• Hold daily Operations and Monthly Management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for all departments

• Prepare and submit weekly reports to Vice President Operations

Operation

• Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative

• Follow appropriate protocol in communicating with the appointed Owner’ representative and keep Vice President Operations informed of such communications

• Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set

• Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary

• Ensure compliance with licensing laws, health and safety and other statutory regulations

• Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.

• Ensure all Marketing and PR Communications are in compliance with Brand Marketing guidelines

• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives

• Communicate in an effective and timely manner with Vice President Operations matters which require his/her attention

• Represent the Brand in projecting a credible image to the market, residents and colleagues alike

• Comply with established guidelines on the hotel organizational structure and reporting lines

• Be visible around the hotel and show an active interest in our colleagues’ welfare

Team Management

• Interview, select and recruit Management team

• Identify and develop team members with potential

• Conduct performance review and manages performance issues that arise within the management team

• Constantly monitor team members performance, attitude and degree of professionalism

• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business

- Tiền lương thỏa thuận + phí dịch vụ

- Hưởng phí thưởng dịch vụ trong thời gian thử việc

- Ký túc xá nhân viên

- Bữa ăn dinh dưỡng theo ca, 3 bữa nếu ở nhà nhân viên

- Hưởng phí thưởng dịch vụ trong thời gian thử việc

- Tham gia các hoạt động như tiệc nhân viên theo quý, hoạt động thể thao: bóng đá, bóng chuyền, cầu lông...

- Tham gia các khóa đào tạo của Học viện Accor

- Được học tiếng Anh cùng với giáo viên người nước ngoài

- Hưởng giả phòng ưu đãi trong khu vực Châu Á

Knowledge and Experience

• Bachelor’s Degree from a reputable hospitality school preferred

• Minimum 6 years of operational management experience or at least 3 years of experience in a similar capacity with proven records and good understanding of the market

• High degree of professionalism with strong understanding of hotel operations and business acumen

• Excellent reading, writing and oral proficiency in English language

• Fluency in a second language preferred

• Strong working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills

• Ability to lead expatriates and local colleagues effectively

• Excellent communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

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