Spa Manager

Additionally, the role supports the management of the Spa’s financial performance, including P&L oversight, maximizing revenue opportunities, and ensuring robust internal control and auditing processes are in place.

Inspiration and Community Engagement

• Act as an Ambassador of the Spa, representing brand values and maintaining a consistently professional image.
• Build and nurture a Spa community, engaging both internal and external guests through meaningful wellness initiatives.
• Maintain strong professional relationships with relevant partners, including travel agents, wellness providers, and local organizations.
• Ensure effective communication, engagement, and well-being support for Spa colleagues.
• Develop and implement strategic initiatives to promote Spa services and wellness offerings.
• Maintain in-depth knowledge of competitors, including services, pricing, promotions, and positioning.
• Host workshops, wellness sessions, and curated experiences aligned with Spa concepts and brand identity.
• Ensure all Spa colleagues fully understand hotel policies and procedures.
• Conduct performance development discussions and support team members’ growth and career progression.
• Perform any other duties as assigned by the hotel management team.

Guest Quality and Operational Excellence

• Deliver and uphold exceptional, professional, and personalized service standards within the Spa.
• Ensure all Spa colleagues consistently provide courteous and high-quality guest service.
• Anticipate and accommodate guest preferences and special requests.
• Conduct regular treatment and facility audits to maintain brand and service excellence.
• Foster positive guest and team interactions, ensuring a strong service culture.
• Actively promote Spa services and enhance awareness of wellness offerings.
• Ensure seamless collaboration with other hotel departments, with a strong understanding of Spa services across the property.
• Maintain a strong presence within the Spa, leading by example and embodying wellness values.
• Oversee daily operations, including regular walk-throughs to ensure quality and consistency.
• Ensure Spa services and facilities remain competitive and aligned with market-leading standards.

Marketing of Spa Services

• Support and execute Spa marketing plans, including digital, social media, and on-property promotions.
• Identify new business opportunities targeting hotel guests, corporate clients, and local markets.
• Develop pricing strategies for treatments, memberships, and retail products aligned with market trends and brand positioning.
• Design and implement Spa programs, wellness events, and signature experiences.
• Personally engage with VIP guests and potential members when required.

Financial Management

• Support the management team in ensuring Spa operations align with financial objectives and cost controls.
• Optimize team productivity through effective scheduling and resource allocation.
• Monitor expenses and implement cost-control measures in line with the approved budget.
• Drive revenue performance and achieve daily and monthly targets.
• Implement pricing strategies in line with brand guidelines and revenue management practices.
• Assist in the preparation and review of monthly profit and loss reports.

• Competitive salary package with service charge
• Full salary and service charge during probation
• Thoughtfully designed benefits supporting your wellbeing and growth
• 2 days off per week
• Social insurance in accordance with the law
• Attractive gifts for public holidays and special occasions
• Annual Summer Outing
• Daily meals provided at the Staff Cafeteria
• A chance to grow your career in a luxury, world-class environment
• Learning & development opportunities within Accor group
• Global career mobility opportunities
• Professional and inspiring working environment
• Recognition culture & employee engagement activities

• Bachelor's degree in business administration or related function.
• Minimum of 2 years of experiences in management position or supervisory position in spa, fitness, or wellness.
• Previous fitness/ wellness, recreation background experience is recommended
• Ambassador for well-being including a personal interest and lifestyle approach
• Good in English skill

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Public speaking.