Driver

Main Duties

• The Driver has the responsibility to keep his car perfectly clean inside & outside at all times

• The Driver needs to ensure the proper functioning of his vehicle and must report to the Chief Concierge / Head Driver any maintenance required.

• The Driver must maintain perfect grooming at all times according to established standards.

• The Driver must maintain a dynamic and positive attitude as a hotel representative outside the premises.

• The Driver must remain available to assist Bellman/Doorman during spare time or upon request from the Chief Concierge.

Guest Service Responsibilities

• The Driver must maintain limousine standards and prepare amenities and cold towels for guests upon arrival.

• The Driver must drive safely, comply with traffic regulations and follow assigned itineraries.

• The Driver must have good knowledge of the city.

• The Driver must have knowledge of hotel services and promotions.

• The Driver must coordinate with Concierge and Head Driver on bookings and flight updates.

• The Driver must ensure guest comfort at all times

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.

• Ensure that all emergency procedures are rehearsed, implemented and enforced.

• Ensure safety of all persons and property within the premises.

• Ensure all staff work in a safe manner.

To be fully conversant with:

• Hotel fire procedures.

• Hotel security procedures.

• Hotel Health and Safety policy and procedures.

• Hotel Facilities and attractions.

• Hotel standards of operation and departmental procedures.

• Methods of accepted payment of the company.

• Competitive salary package with service charge
• Full salary and service charge during probation
• Thoughtfully designed benefits supporting your wellbeing and growth
• 2 days off per week
• Social insurance in accordance with the law
• Attractive gifts for public holidays and special occasions
• Annual Summer Outing
• Daily meals provided at the Staff Cafeteria
• A chance to grow your career in a luxury, world-class environment
• Learning & development opportunities within Accor group
• Global career mobility opportunities
• Professional and inspiring working environment
• Recognition culture & employee engagement activities

Knowledge and Experience

• Minimum 2–3 years of experience as a Hotel Driver or in a similar guest-facing role, preferably in a luxury 5-star hotel environment.

• Solid understanding of hotel operations, guest service standards, and professional driving etiquette.

• Possession of a valid B2 driving license or above with an excellent driving record.

• Strong familiarity with Hanoi routes, tourist attractions, and airport/hotel transfer procedures.

• Proficiency in basic Microsoft Office (Excel, Word) for daily reporting and communication.

• Basic knowledge of Opera PMS is an advantage.

• Fluent in English (verbal communication required); additional languages are a plus.

• Ability to work flexible shifts, including early mornings, late evenings, weekends, overnight, and public holidays as operationally required.

• Strong interpersonal skills and the ability to interact professionally with international guests in a luxury environment.

Competencies

• Guest-oriented and customer focus service minded.

• Strong attention to detail.

• Good communication and interpersonal skills.

• Professional appearance and attitude.