FO - Front Office Intern

Guest Service Support

• Greet guests immediately with a friendly and sincere welcome, listening attentively to requests, issues, and situations from both guests and Associates.
• Respond to guest requests promptly, escalating to a supervisor or manager where needed.
• Support the resolution of guest complaints by researching the situation and assisting with the most effective solution.

Front Desk Operations

• Assist with daily front desk tasks, including checking room and rate availability and completing operational checklists.
• Support Guest Service Agents, Reservation Agents, Bell Attendants, and other departments with questions or requests.
• Prepare daily forecasts of expected arrivals and departures under guidance.

Standards & Presentation

• Maintain department facilities, presentation, and service levels in line with WorldHotels brand standards.
• Set and maintain the highest standards of dress, appearance, and hygiene at all times.
• Continually set a good example by paying close attention to detail.

Communication & Learning

• Communicate effectively with all Associates, sharing information to ensure guest service aligns with WorldHotels standards.
• Actively participate in training sessions and seek learning opportunities to develop skills.
• Make recommendations for training-related improvements when inconsistencies are observed at the Front Desk.

General

• Operate office equipment such as fax and photocopier as needed.
• Complete projects and reports as required by the department.
• Perform related duties and special projects as assigned.
• Carry out any other reasonable duties and responsibilities as assigned.

• Monthly allowance 2.500.000 - 3.500.000
• Working time: 8.5 hours/day, 1.5 days off per week
• Accommodation, uniform, transportation, meals
• Professional and dynamic working environment
• Structured, comprehensive training and professional development programs
• Opportunity to become an official team member upon successful completion of the internship

Working experience: No prior experience required; internship or part-time experience in a guest-facing role is a plus.

Professional knowledge and skills:

• Basic proficiency in IT systems; eager to learn resort PMS and Front Office procedures.
• Good communication and organisational skills.
• Eye for detail to achieve operational excellence.

Attitude and behaviours:

• Positive attitude with a strong willingness to learn.
• Passion for excellence in service and teamwork.
• Able to work independently or as part of a team.

Language proficiency:

• Good command of written and spoken English to meet business needs; additional languages are a plus.
• Russian or Korean language ability is an advantage.

Other skills:

• Able to work under pressure and deal with stressful situations during busy periods.
• Flexible to work shifts including nights, weekends, and holidays.

• Apply now: careers[a còng]worl********************
• Hotline: 0383******
• Address: 152 Tran Hung Dao Street, Cua Lap Duong To Hamlet, Phu Quoc Special Zone, An Giang Province, Vietnam