Lễ Tân Khách Sạn

The Front Office team is responsible for the daily operation of the front desk, including guest reception, check-in/check-out, cashiering, and guest support throughout their stay.

MAIN RESPONSIBILITIES

Front Desk Operations: Welcome and assist guests; handle check-in, check-out, room assignment, and maintain accurate guest and room information.

Reservations & Room Management: Handle reservations, walk-ins, extensions, and room changes; monitor room availability and coordinate with Housekeeping.

Guest Service: Respond to guest requests, inquiries, and complaints; provide local information and support throughout the guest’s stay.

Cashiering & Reporting: Manage cash float, process payments, and prepare daily cashier reports.

Full coverage of statutory insurance (Social Insurance, Health Insurance, and Unemployment Insurance) in accordance with labor laws.

Competitive Paid Leave Policy:

A minimum of 12 days of paid annual leave plus all public holidays as per regulations.

Professional Development Opportunities:

Access to skill-enhancing training programs and a clear career advancement pathway.

Dynamic & Engaging Work Environment:

Work in a professional, friendly environment with a supportive team.

Enjoy regular team-building activities and employee engagement events.

High school diploma or above; Hospitality background preferred.

Minimum 1 year of Front Desk experience in a hotel/apartment.

PMS experience required; EzCloud preferred.

Good spoken English; additional languages are an advantage.

Proficient in Word, Excel, and Outlook.

Responsible, team-oriented, adaptable, and eager to learn.

Reservations & Room Management: Handle reservations, walk-ins, extensions, and room changes; monitor room availability and coordinate with Housekeeping.

Guest Service: Respond to guest requests, inquiries, and complaints; provide local information and support throughout the guest’s stay.

Cashiering & Reporting: Manage cash float, process payments, and prepare daily cashier reports.