Hội An- General Manager (GM)

Take overall responsibility for P&L performance, operational standards, and guest experience across A Collective Hospitality. During Phase 1, the General Manager will take a hands-on role in establishing the operational framework, developing SOPs, and overseeing daily on-site operations across both Front Office and F&B, while building a standardized operational foundation to support service delivery and people operations.

JOB RESPONSIBILITIES

1. Operations Management

Front Office:

• Directly develop SOPs for Reservations, Check-in/Check-out, Guest Services, and Complaint Handling.
• Directly supervise and support Reservation/Reception, Housekeeping, and Security staff in their daily operations.
• Optimize Occupancy, RevPAR, and manage room distribution / OTA systems.
• Train team members to become “Local Ambassadors” who can share cultural stories and provide recommendations on art experiences at the Gallery and Lifestyle products.

F&B :

• Coordinate and oversee service quality across the F&B spaces.
• Work closely with relevant teams to refine menus, beverage/food preparation processes, portioning, and COGS control.
• Manage food safety and hygiene standards, as well as raw material receiving, issuing, and waste control.
• Drive F&B revenue from both in-house guests (Mass) and external guests / the Local Community.

2. Business Performance Management (P&L) :

• Take responsibility for the overall budget, revenue, and profitability of the Hospitality division.
• Work closely with the Solution team (Marketing, Product) to implement promotions, develop experiential products, and support brand communications.
• Collaborate with the Art Program Assistant at Gate Gate Gallery to integrate exhibitions and events into the guest journey.
• Ensure guest experience standards are maintained in line with brand commitments and directly handle high-level guest complaints.

3. People Management & Process Standardization:

• Maintain a professional working environment. Recruit, train, and build a “Hospitality meets Art” working culture for frontline employees.
• Collaborate with relevant departments to develop and update overall operational SOPs and standardized departmental reporting.

• A Collective Hoi An is entering a restructuring (M&A) phase and opening a new chapter. We are looking for a General Manager who will help lay the foundation and grow the brand:
• Co-Builder Position (Taking Initiative & Building): Take a hands-on role in operations with an Owner mindset, contributing to strategy, product development, and execution in alignment with the shared vision. Take ownership of operational decisions, build and manage the team, inspire employees in Hoi An, and foster a professional and connected working culture.
• Competitive Compensation & Benefits: Attractive compensation, long-term engagement opportunities, and exclusive benefits tailored to key management positions committed to growing with the company.
• Staff Housing / Employee Accommodation

Education & Experience:

• Bachelor’s degree in Hotel Management, F&B, Business Administration, or a related field.
• 7 – 10 years of experience in the Hospitality industry, preferably in Boutique Hotels, Lifestyle Hotels, or Art & F&B Complexes; with at least 3 years of experience in a similar position.
• Strong understanding of Hospitality operations and services (FO, F&B, Event), with solid P&L management skills.
• Strong skills in developing SOPs and training teams within the Hospitality industry.
• Fluent in spoken English; strong understanding of international guest behavior and Lifestyle/Art customer segments.

• Aesthetic & Lifestyle Mindset: Strong aesthetic sense, with an appreciation for art and culture and an understanding of the spirit of Boutique Hotels / Galleries.
• Ability to balance Business Mindset with Artistic Experience.
• Adaptable to a lean, multi-functional organizational structure, particularly during the early stage.

WORKING LOCATION

Working Location: An Bàng, Hoi An, Vietnam