Process Control Specialist

• Check whether services are delivered according to company standards and agreed programs.

• Observe the guest experience throughout each service and identify problems, inconsistencies, and potential causes of complaints.

• Assess service organization, timing, staff communication, guest assistance, and compliance with company procedures.

• Record findings accurately using inspection checklists, factual descriptions, and supporting evidence where appropriate.

• Prepare structured inspection reports outlining findings, their impact on guests, and recommended corrective actions.

• Report urgent issues and serious service failures promptly to the SQ&CX Manager.

• Conduct follow-up inspections to confirm that corrective actions have been implemented.

• Identify recurring issues and contribute to improving service standards, procedures, and inspection checklists.

• Typically, 3–4 days per week are dedicated to field inspections, with the remaining working time used for reporting, and follow-up.

• Inspection schedules depend on flight times and service programs and may include early mornings, evenings, and weekends.

- Enrollment in social insurance and 24/7 health insurance

- Professional and friendly working environment

• Good command of English, including the ability to write clear inspection reports.

• Russian language skills are highly desirable.

• Experience in tourism, hospitality, quality control, or a similar field.

• Strong observation skills and attention to detail.

• Good communication skills and confidence when working with guides, suppliers, and internal teams.

• Confident use of Microsoft Word, Excel, and other basic reporting tools.

• Willingness to work in the field and travel according to operational needs

• Experience with airport operations, transfers, excursions, or hotel services will be an advantage.

• The role requires regular travel within Phu Quoc and availability for business trips or relocation to other regions in Vietnam.

• Send CV application via Hote******** or via email